Xbox Series X/S Error Code 0x87DD0013: How to Fix Sign-In Failed Issue
Easy 10-20 minutes Low Severity
Verified June 2026
- Error Code
- 0x87DD0013
- Brand
- Xbox Series X/S
- Product Type
- game_platform
- Severity
- Low
- DIY Difficulty
- Easy
- Estimated Fix Time
- 10-20 minutes
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Tools You'll Need
- Xbox console
- Internet connection
How to Fix Error Code 0x87DD0013
-
Check Xbox Live Service Status
-
Restart Your Xbox Console
-
Clear Local Saved Games (Cache)
This will delete local saves if not synced, but they will download from the cloud when you sign in next. -
Power Cycle Your Network Hardware
-
Check Network Connection
-
Update Console and Controller
Do not power off the console during updates. -
Reset Console (Keep Games & Apps)
You will need to sign in again after reset.
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When to Call a Professional
If none of these steps work, contact Xbox Support. There may be an account issue (e.g., banned or compromised) that requires a support agent.Frequently Asked Questions
What does Xbox error 0x87DD0013 mean?
It means sign-in failed, typically due to Xbox Live server issues, network problems, or corrupted cache.
How do I fix error 0x87DD0013 on Xbox Series X?
Start by checking Xbox Live status, restarting your console, and clearing cache. If that fails, power cycle your network and update the console.
Do I lose my games if I reset my Xbox?
If you select 'Reset and keep my games & apps', you won't lose your installed games or saved data.
Can a slow internet connection cause error 0x87DD0013?
Yes, a slow or unstable internet connection can prevent sign-in. Check your network and restart your router.
Why does error 0x87DD0013 keep appearing?
If it persists, the issue might be on Xbox's side (server outage) or a persistent cache problem. Try clearing cache or contacting support.