Amazon Prime Video Error Code 1060: How to Fix It
Easy 15-45 minutes High Severity
Verified June 2026
- Error Code
- 1060
- Brand
- Amazon Prime Video
- Product Type
- streaming
- Severity
- High
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-45 minutes
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Tools You'll Need
- Ethernet cable (optional)
- Computer or smartphone for speed testing
- Router admin credentials
How to Fix Error Code 1060
-
Check Your Internet Speed
-
Restart Your Streaming Device
Always unplug devices safely to avoid damaging the hardware or losing saved settings. -
Reset Your WiFi Connection
-
Restart Your Router and Modem
Unplugging your router will temporarily disconnect all devices in your home from the internet. -
Change WiFi Band or Channel
-
Clear Prime Video App Cache and Data
Clearing app data will log you out of Prime Video and require you to sign in again. -
Update Prime Video App and Device Software
-
Try Wired Connection Instead of WiFi
Parts You May Need
Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
Check Price on Amazon
Ethernet cable
Check Price on Amazon
Ethernet cable
Check Price on Amazon
Ethernet cable
Check Price on Amazon
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When to Call a Professional
Contact your internet service provider if speed tests consistently show speeds below your plan's advertised rates, or if the error persists after trying all troubleshooting steps. You may need a technician to check your internet connection or upgrade your service plan for reliable streaming.Frequently Asked Questions
Why does Prime Video Error 1060 keep coming back?
Recurring Error 1060 usually indicates your internet speed is too slow for your selected streaming quality, WiFi interference from nearby devices, or an outdated router that can't handle high-bandwidth streaming. Consider upgrading your internet plan or router.
Can I fix Error 1060 by changing video quality settings?
Yes, lowering the video quality in Prime Video settings can resolve Error 1060 if your internet speed is marginal. Go to Prime Video settings and select a lower quality like SD instead of HD or 4K to reduce bandwidth requirements.
Does Error 1060 affect all streaming services or just Prime Video?
Error 1060 is specific to Amazon Prime Video, but if you're experiencing network issues, other streaming services may also buffer or fail. Test Netflix, YouTube, or other apps to determine if it's a general internet problem or Prime Video-specific.
How do I know if my internet is fast enough for Prime Video?
Run a speed test and compare results to Prime Video requirements: 1 Mbps for SD, 5 Mbps for HD, and 25 Mbps for 4K. Your actual speed should be higher than these minimums to account for network fluctuations and other devices using your internet.
Will using a VPN cause Prime Video Error 1060?
Yes, VPNs can cause Error 1060 because they may slow your internet connection and Prime Video actively blocks many VPN servers. Disconnect your VPN and try streaming directly through your regular internet connection to resolve the error.