Amazon Prime Video Error Code 1060: How to Fix It

Easy 15-45 minutes High Severity Verified June 2026
Error Code
1060
Brand
Amazon Prime Video
Product Type
streaming
Severity
High
DIY Difficulty
Easy
Estimated Fix Time
15-45 minutes
Amazon Prime Video Error 1060 appears when your streaming device cannot maintain a stable internet connection to Prime Video servers. This network connectivity issue typically occurs due to slow internet speeds, WiFi interference, or temporary server problems that interrupt your video stream.
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Tools You'll Need

How to Fix Error Code 1060

  1. Check Your Internet Speed

  2. Restart Your Streaming Device

    Always unplug devices safely to avoid damaging the hardware or losing saved settings.
  3. Reset Your WiFi Connection

  4. Restart Your Router and Modem

    Unplugging your router will temporarily disconnect all devices in your home from the internet.
  5. Change WiFi Band or Channel

  6. Clear Prime Video App Cache and Data

    Clearing app data will log you out of Prime Video and require you to sign in again.
  7. Update Prime Video App and Device Software

  8. Try Wired Connection Instead of WiFi

Parts You May Need

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When to Call a Professional

Contact your internet service provider if speed tests consistently show speeds below your plan's advertised rates, or if the error persists after trying all troubleshooting steps. You may need a technician to check your internet connection or upgrade your service plan for reliable streaming.

Frequently Asked Questions

Why does Prime Video Error 1060 keep coming back?
Recurring Error 1060 usually indicates your internet speed is too slow for your selected streaming quality, WiFi interference from nearby devices, or an outdated router that can't handle high-bandwidth streaming. Consider upgrading your internet plan or router.
Can I fix Error 1060 by changing video quality settings?
Yes, lowering the video quality in Prime Video settings can resolve Error 1060 if your internet speed is marginal. Go to Prime Video settings and select a lower quality like SD instead of HD or 4K to reduce bandwidth requirements.
Does Error 1060 affect all streaming services or just Prime Video?
Error 1060 is specific to Amazon Prime Video, but if you're experiencing network issues, other streaming services may also buffer or fail. Test Netflix, YouTube, or other apps to determine if it's a general internet problem or Prime Video-specific.
How do I know if my internet is fast enough for Prime Video?
Run a speed test and compare results to Prime Video requirements: 1 Mbps for SD, 5 Mbps for HD, and 25 Mbps for 4K. Your actual speed should be higher than these minimums to account for network fluctuations and other devices using your internet.
Will using a VPN cause Prime Video Error 1060?
Yes, VPNs can cause Error 1060 because they may slow your internet connection and Prime Video actively blocks many VPN servers. Disconnect your VPN and try streaming directly through your regular internet connection to resolve the error.