Amazon Prime Video Error Code 2063: How to Fix It

Easy 10-20 minutes Low Severity Verified June 2026
Error Code
2063
Brand
Amazon Prime Video
Product Type
streaming
Severity
Low
DIY Difficulty
Easy
Estimated Fix Time
10-20 minutes
Amazon Prime Video error code 2063 appears when your internet connection is too slow to stream the selected video quality. This error typically occurs when your bandwidth can't support HD or 4K streaming, forcing you to lower the video quality or improve your connection speed.
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Tools You'll Need

How to Fix Error Code 2063

  1. Test your internet speed

  2. Reduce video quality manually

  3. Close other internet-using devices and apps

  4. Restart your modem and router

    Ensure you have WiFi passwords available before restarting network equipment
  5. Move closer to your WiFi router

  6. Switch to a wired ethernet connection

  7. Update your streaming device and app

  8. Contact your internet service provider

Parts You May Need

WiFi router upgrade
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When to Call a Professional

Contact your internet service provider if speed tests consistently show significantly lower speeds than your plan advertises, or if you need help upgrading to a faster internet plan for reliable 4K streaming.

Frequently Asked Questions

What internet speed do I need for Prime Video?
Prime Video requires 1 Mbps for SD quality, 5 Mbps for HD quality, and 25 Mbps for 4K Ultra HD streaming. For the best experience with multiple devices, consider speeds of 50+ Mbps.
Why does Prime Video error 2063 keep happening?
Error 2063 repeatedly occurs when your internet connection is consistently too slow for your selected video quality, other devices are using too much bandwidth, or there are WiFi signal issues in your home.
Can I fix Prime Video error 2063 without upgrading my internet?
Yes, you can fix error 2063 by lowering video quality to SD, limiting other devices' internet usage, using a wired connection instead of WiFi, or streaming during off-peak hours when your connection is faster.
Does Prime Video error 2063 affect all streaming services?
No, error 2063 is specific to Prime Video, but slow internet speeds will cause similar buffering and quality issues on Netflix, Hulu, Disney+, and other streaming platforms.
How do I permanently fix Prime Video error 2063?
Permanently fix error 2063 by upgrading to a faster internet plan, optimizing your home network setup with a better router, using wired connections for streaming devices, or consistently managing bandwidth usage across devices.