Amazon Prime Video Error Code 2063: How to Fix It
Easy 10-20 minutes Low Severity
Verified June 2026
- Error Code
- 2063
- Brand
- Amazon Prime Video
- Product Type
- streaming
- Severity
- Low
- DIY Difficulty
- Easy
- Estimated Fix Time
- 10-20 minutes
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Tools You'll Need
- Internet speed test website
- Ethernet cable (optional)
- Access to router/modem
How to Fix Error Code 2063
-
Test your internet speed
-
Reduce video quality manually
-
Close other internet-using devices and apps
-
Restart your modem and router
Ensure you have WiFi passwords available before restarting network equipment -
Move closer to your WiFi router
-
Switch to a wired ethernet connection
-
Update your streaming device and app
-
Contact your internet service provider
Parts You May Need
Ethernet cable
Check Price on Amazon
WiFi router upgrade
Check Price on Amazon
Ethernet cable
Check Price on Amazon
WiFi router upgrade
Check Price on Amazon
Ethernet cable
Check Price on Amazon
WiFi router upgrade
Check Price on Amazon
Ethernet cable
Check Price on Amazon
WiFi router upgrade
Check Price on Amazon
Ethernet cable
Check Price on Amazon
WiFi router upgrade
Check Price on Amazon
Ethernet cable
Check Price on Amazon
WiFi router upgrade
Check Price on Amazon
Ethernet cable
Check Price on Amazon
WiFi router upgrade
Check Price on Amazon
Ethernet cable
Check Price on Amazon
WiFi router upgrade
Check Price on Amazon
Ethernet cable
Check Price on Amazon
WiFi router upgrade
Check Price on Amazon
Ethernet cable
Check Price on Amazon
WiFi router upgrade
Check Price on Amazon
Ethernet cable
Check Price on Amazon
WiFi router upgrade
Check Price on Amazon
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When to Call a Professional
Contact your internet service provider if speed tests consistently show significantly lower speeds than your plan advertises, or if you need help upgrading to a faster internet plan for reliable 4K streaming.Frequently Asked Questions
What internet speed do I need for Prime Video?
Prime Video requires 1 Mbps for SD quality, 5 Mbps for HD quality, and 25 Mbps for 4K Ultra HD streaming. For the best experience with multiple devices, consider speeds of 50+ Mbps.
Why does Prime Video error 2063 keep happening?
Error 2063 repeatedly occurs when your internet connection is consistently too slow for your selected video quality, other devices are using too much bandwidth, or there are WiFi signal issues in your home.
Can I fix Prime Video error 2063 without upgrading my internet?
Yes, you can fix error 2063 by lowering video quality to SD, limiting other devices' internet usage, using a wired connection instead of WiFi, or streaming during off-peak hours when your connection is faster.
Does Prime Video error 2063 affect all streaming services?
No, error 2063 is specific to Prime Video, but slow internet speeds will cause similar buffering and quality issues on Netflix, Hulu, Disney+, and other streaming platforms.
How do I permanently fix Prime Video error 2063?
Permanently fix error 2063 by upgrading to a faster internet plan, optimizing your home network setup with a better router, using wired connections for streaming devices, or consistently managing bandwidth usage across devices.