Amazon Prime Video Error Code 2067: How to Fix It

Easy 10-30 minutes Medium Severity Verified June 2026
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Error Code
2067
Brand
Amazon Prime Video
Product Type
streaming
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-30 minutes
Amazon Prime Video error code 2067 means that the app has detected an output protection failure — in other words, your device or display setup does not meet the digital rights management (DRM) requirements needed to play protected content. This usually happens when you are using an HDMI splitter, an unsupported capture card, a non-HDCP-compliant monitor or TV, or certain screen recording software. The good news is that this is almost always a software or connection issue you can fix yourself without any special tools.
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Tools You'll Need

How to Fix Error Code 2067

  1. Restart the Prime Video App and Your Device

  2. Check and Replace Your HDMI Cable

    Make sure both your TV/monitor and your source device (Fire Stick, Roku, PC, etc.) support HDCP. Check the manufacturer specifications for both devices.

  3. Remove HDMI Splitters, Switches, or AV Receivers from the Chain

  4. Disable or Uninstall Screen Recording and Virtual Display Software

  5. Update Your Graphics Drivers (PC/Mac)

    Always create a system restore point on Windows before updating drivers in case the new driver causes other issues.

  6. Clear the Prime Video App Cache and Data

    Clearing app data will sign you out of the Prime Video app. Have your Amazon account username and password ready before proceeding.

  7. Update the Prime Video App and Device Firmware

  8. Check That Your Display is HDCP-Compliant

Parts You May Need

Premium High Speed HDMI Cable (HDCP 2.2)
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HDCP-Compliant HDMI Switch or Splitter
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Premium High Speed HDMI Cable (HDCP 2.2)
Check Price on Amazon
HDCP-Compliant HDMI Switch or Splitter
Check Price on Amazon
Premium High Speed HDMI Cable (HDCP 2.2)
Check Price on Amazon
HDCP-Compliant HDMI Switch or Splitter
Check Price on Amazon
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When to Call a Professional

If you have tried all of the steps above and error 2067 continues to appear, contact Amazon Prime Video customer support directly at amazon.com/help or through the Prime Video app. If the issue is isolated to a specific smart TV model or streaming device firmware, Amazon support can escalate it as a known bug. If your HDMI ports on your TV have physically failed their HDCP handshake ability due to hardware damage, a qualified TV repair technician or the TV manufacturer's warranty service may be needed to repair or replace the HDMI board.

Frequently Asked Questions

What does Prime Video error code 2067 mean?
Error code 2067 on Amazon Prime Video means that the app has detected an output protection failure. This is a DRM (Digital Rights Management) error that occurs when the device or display setup does not meet HDCP (High-bandwidth Digital Content Protection) requirements. Common causes include non-compliant HDMI cables, HDMI splitters, screen recording software, or outdated graphics drivers.
Can an HDMI splitter cause Prime Video error 2067?
Yes, HDMI splitters are one of the most common causes of Prime Video error 2067. Many HDMI splitters do not correctly pass through HDCP signals, which causes the DRM system to fail the output protection check and display error 2067. Try connecting your device directly to your TV without the splitter to confirm. If that fixes it, you need an HDCP-compliant HDMI splitter.
Why does Prime Video error 2067 only happen on my PC and not my TV?
On a PC, error 2067 is often caused by screen recording or screen capture software running in the background (such as OBS or Bandicam), virtual display drivers, or outdated graphics drivers that cannot properly negotiate HDCP. Prime Video's DRM detects these programs as potential piracy risks and blocks playback. Close all screen capture software, update your GPU drivers, and try again.
Does error 2067 mean my content is unavailable?
No, error 2067 does not mean the content is unavailable in your region or has been removed from Prime Video. It is strictly an output protection or DRM handshake failure on your local device and connection setup. The content itself is accessible — you just need to resolve the HDCP or DRM configuration issue on your device to watch it.
What HDMI cable do I need to fix Prime Video error 2067?
For standard HD Prime Video content, you need a high-speed HDMI cable that supports HDCP 1.4. For 4K Ultra HD and HDR content on Prime Video, you need a Premium High Speed HDMI cable that supports HDCP 2.2. Make sure your TV or monitor and your source device (streaming stick, PC, etc.) also support the required HDCP version, as the cable alone is not enough if either device lacks HDCP compliance.

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