Amazon Prime Video Error Code 2104: How to Fix It
Easy 10-30 minutes Medium Severity
Verified June 2026
- Error Code
- 2104
- Brand
- Amazon Prime Video
- Product Type
- streaming
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 10-30 minutes
Ad
Tools You'll Need
- Internet-connected device (smart TV, phone, tablet, streaming stick, or computer)
- Access to your router's admin page (optional, for DNS changes)
- Amazon account credentials (email and password)
- Ethernet cable (optional, for wired connection test)
How to Fix Error Code 2104
-
Check Amazon's Server Status
-
Restart the Prime Video App
-
Restart Your Streaming Device
-
Restart Your Router and Modem
Do not hold any reset buttons on your router — this will erase your Wi-Fi settings. Simply unplug and replug the power cable. -
Check and Improve Your Wi-Fi Signal
-
Change Your DNS Settings
-
Update the Prime Video App
-
Clear the App's Cache and Data
Clearing app data will log you out of Prime Video. Make sure you know your Amazon account email and password before proceeding. -
Disable VPN or Proxy Services
-
Reinstall the Prime Video App
Any downloaded (offline) content will be deleted when you uninstall the app. You can re-download titles after reinstalling if your subscription is active.
Ad
When to Call a Professional
If you have completed all steps above and error 2104 persists only on one specific device, the issue may be a hardware-level network adapter failure — contact the device manufacturer's support team. If the error appears on every device in your home even after router restarts and DNS changes, contact your Internet Service Provider (ISP), as the problem may be at the modem or ISP level. For billing or account-related connection blocks, contact Amazon Customer Service directly at amazon.com/contact-us.Frequently Asked Questions
What does Amazon Prime Video error code 2104 mean?
Error code 2104 means that the Prime Video app cannot establish a connection to Amazon's streaming servers. It is typically caused by a network issue on your side (Wi-Fi problems, router issues, DNS settings), an outdated app, a VPN or proxy blocking the connection, or — less commonly — a temporary outage on Amazon's end.
Why do I keep getting error 2104 on Prime Video even though my internet is working?
Your internet can be working for other apps while Prime Video still shows error 2104. This can happen because of a VPN or proxy service that Amazon blocks, an outdated Prime Video app that is no longer compatible with Amazon's servers, corrupted app cache or data, or DNS settings that are slow to resolve Amazon's server addresses. Try disabling your VPN, updating the app, and clearing the app cache to resolve this.
How do I fix Prime Video error 2104 on a Fire Stick or Fire TV?
On a Fire Stick or Fire TV: first restart the device by going to Settings > My Fire TV > Restart. Then clear the app cache by going to Settings > Applications > Manage Installed Applications > Amazon Video > Clear Cache and Clear Data. Also restart your router by unplugging it for 60 seconds. If the problem continues, deregister and re-register your Fire device from Settings > My Account > Amazon Account.
Is Amazon Prime Video down right now causing error 2104?
It is possible. To check, visit Downdetector.com and search for Amazon Prime Video, or check Amazon's official AWS Service Health Dashboard. If many other users are reporting the same error at the same time, it is likely an outage on Amazon's end and will resolve on its own. If you are the only one affected, the issue is with your device or network.
Will changing my DNS settings fix Prime Video error 2104?
Yes, this fix works for many users. Switching to a reliable public DNS like Google (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1 / 1.0.0.1) can resolve connection failures caused by slow or misconfigured DNS servers provided by your ISP. You can change DNS settings in your router's admin panel or directly in your device's network settings, depending on your device.