Amazon Prime Video Error Code 2114: How to Fix It

Easy 5-15 minutes Medium Severity Verified June 2026
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Error Code
2114
Brand
Amazon Prime Video
Product Type
streaming
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
5-15 minutes
Amazon Prime Video error code 2114 appears when a profile's age restriction settings are preventing access to a specific title. This typically happens on child or teen profiles where parental controls have been set to limit content by maturity rating. To resolve it, you'll need to adjust the viewing restrictions on the affected profile through your Amazon account settings.
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Tools You'll Need

How to Fix Error Code 2114

  1. Sign In to Your Amazon Account

  2. Navigate to Prime Video Parental Controls

  3. Review the Viewing Restrictions Setting

    Only the primary account holder or an authorized adult should adjust parental controls. Do not share your parental control PIN with children.

  4. Adjust the Content Rating for the Profile

  5. Manage Individual Profile Restrictions

  6. Create a Separate Adult Profile

  7. Clear App Cache and Retry

  8. Reset Your Parental Control PIN if Forgotten

    Make sure to store your new PIN somewhere secure so you do not lose access again.
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When to Call a Professional

Error code 2114 is almost always resolved by adjusting account or profile settings yourself. However, if you have correctly updated your viewing restrictions and the error persists after clearing the app cache and restarting your device, contact Amazon Prime Video Customer Support directly at amazon.com/help or via live chat. Support agents can review your account settings, verify profile configurations, and escalate any backend account issues that cannot be fixed from the customer side.

Frequently Asked Questions

What does Amazon Prime Video error code 2114 mean?
Error code 2114 on Amazon Prime Video means that the profile you are using has age or content restrictions that are blocking the title you are trying to watch. This is most common on child or restricted profiles where a parental control setting limits the maturity rating of viewable content.
How do I remove age restrictions on Amazon Prime Video?
Sign in to your Amazon account, go to primevideo.com, and navigate to Account & Settings > Parental Controls. Enter your parental control PIN if prompted, then raise or remove the viewing restriction limit. You can also edit individual profile restrictions by going to Manage Profiles and selecting the profile you want to update.
I forgot my Prime Video parental control PIN. How do I reset it?
Go to primevideo.com and navigate to Account & Settings > Parental Controls. Click 'Forgot your PIN?' and Amazon will send a reset link to your registered email address. Follow the link in that email to set a new PIN, then use it to update your viewing restrictions.
Why does error 2114 appear even on my adult profile?
If error 2114 appears on an adult profile, it is possible that viewing restrictions were accidentally enabled on that profile, or the account-level parental controls are overriding the profile settings. Check both the account-wide Parental Controls page and the individual profile settings at Manage Profiles to ensure no rating limits are active.
Can I fix Prime Video error 2114 on a Fire TV Stick or smart TV without using a computer?
You can attempt to switch profiles directly on your Fire TV or smart TV by selecting a different profile from the Prime Video home screen. However, to actually change the parental control or age restriction settings, you will need to log in to your Amazon account through a web browser on a computer or mobile device, as these settings are managed at the account level online.

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