Amazon Prime Video Error Code 7026: How to Fix It

Easy 10-20 minutes Medium Severity Verified June 2026
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Error Code
7026
Brand
Amazon Prime Video
Product Type
streaming
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-20 minutes
Amazon Prime Video error code 7026 indicates a device authorization problem, meaning Prime Video cannot verify that your device is permitted to stream content on your account. This typically happens when your device loses its connection to Amazon's licensing servers, your account credentials become outdated on the device, or too many devices are registered to your account. The good news is that this error is almost always fixable with a few straightforward software steps — no hardware repair needed.
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Tools You'll Need

How to Fix Error Code 7026

  1. Restart the Prime Video App

  2. Restart Your Device

    Unplug the device from power rather than just using the remote power button to ensure a true restart and memory clear.

  3. Check and Reconnect Your Internet Connection

  4. Sign Out of Prime Video and Sign Back In

    Make sure you know your Amazon account password before signing out, or have access to your email to reset it if needed.

  5. Deregister and Re-register Your Device via Amazon Account Settings

    Deregistering a device will remove all locally downloaded content on that device. You can re-download any titles after re-registering.

  6. Check the Number of Registered Devices on Your Account

  7. Update the Prime Video App

  8. Clear the App Cache and Data (Android and Fire Devices)

    Clearing app data will delete any titles you have downloaded for offline viewing on that device. Re-download them after signing back in.

  9. Check Amazon Prime Membership Status

  10. Reinstall the Prime Video App

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When to Call a Professional

Contact Amazon Prime Video customer support directly if error 7026 persists after completing all steps, especially if your membership is active, your device is properly registered, and you have reinstalled the app. Amazon support can investigate server-side authorization issues, account flags, or regional licensing blocks that cannot be resolved from your end. You can reach Amazon support at amazon.com/help or through the Prime Video help chat. If the error only appears on one specific device and all others work fine, the device itself may have a hardware or firmware issue — in that case, contact the device manufacturer's support team.

Frequently Asked Questions

What does Amazon Prime Video error code 7026 mean?
Error code 7026 on Amazon Prime Video means there is a device authorization problem. Amazon's servers are unable to verify that your device has permission to stream content on your account. This can be caused by expired session tokens, too many registered devices, an outdated app, a lapsed Prime membership, or a temporary server-side issue.
Why does Prime Video keep showing error 7026 even after restarting?
If a simple restart does not fix error 7026, the issue is likely deeper than a temporary glitch. Try signing out of the Prime Video app and signing back in, or deregister the device from your Amazon account at amazon.com and then re-register it by signing in again on the device. Clearing the app cache and data on Android or Fire devices is also highly effective for persistent cases.
How do I deregister a device from Amazon Prime Video?
Sign in to your Amazon account on a web browser and go to 'Account & Lists' > 'Content & Devices' > 'Devices' tab. Find the device you want to remove, click the three-dot menu icon next to it, and select 'Deregister.' Confirm when prompted. You can then re-register the device by opening Prime Video on it and signing in again.
Does error 7026 mean my Prime membership has been cancelled?
Not necessarily — error 7026 is primarily a device authorization error and can occur even with an active membership. However, an expired or payment-failed Prime membership can also trigger this error. It is worth checking your membership status at amazon.com under 'Account & Lists' > 'Prime Membership' to rule this out as the cause.
How many devices can I have registered on Amazon Prime Video?
Amazon allows you to register a large number of devices to your account, but you are limited to streaming on 3 devices simultaneously on most Prime Video plans. If you have many old devices still registered that you no longer use, it is a good idea to deregister them from your account settings. Having too many devices active at the same time trying to stream can contribute to authorization errors like 7026.

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