Amazon Prime Video Error Code 7031: How to Fix It

Easy 10-20 minutes Medium Severity Verified June 2026
Summarize with ChatGPTSummarize with ClaudeSummarize with Perplexity Add as Preferred Source on Google
Error Code
7031
Brand
Amazon Prime Video
Product Type
streaming
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-20 minutes
Amazon Prime Video error code 7031 appears when there's a network connectivity issue or device problem preventing video playback. This streaming error typically occurs due to poor internet connection, outdated app data, or temporary device glitches that can usually be resolved with basic troubleshooting steps.
Ad

Tools You'll Need

How to Fix Error Code 7031

  1. Check Your Internet Connection

  2. Restart Your Streaming Device

    Make sure to properly shut down the device through its menu before unplugging to avoid data corruption.

  3. Force Close and Restart Prime Video App

  4. Clear Prime Video App Cache and Data

    Clearing data will log you out of the app and remove downloaded content.

  5. Update the Prime Video App

  6. Check for Device System Updates

  7. Try a Different Network Connection

    Be mindful of data usage when testing with mobile hotspot.

  8. Reset Network Settings

    You'll need to reconnect to your Wi-Fi network and re-enter passwords after this reset.
Ad

When to Call a Professional

Contact Amazon Prime Video customer support if error 7031 persists after trying all troubleshooting steps, especially if other streaming services work fine on the same device. Also contact your internet service provider if the issue only occurs on your home network and affects multiple devices.

Frequently Asked Questions

What does Amazon Prime Video error code 7031 mean?
Error code 7031 indicates a network connectivity or device issue that's preventing Prime Video from streaming content properly. It's usually caused by slow internet, app glitches, or device problems.
Why does error 7031 keep appearing on my Fire Stick?
Recurring error 7031 on Fire Stick is often due to weak Wi-Fi signal, outdated app version, or corrupted app data. Try moving closer to your router, updating the Prime Video app, and clearing the app's cache and data.
Can error 7031 be caused by internet speed issues?
Yes, slow or unstable internet is a common cause of error 7031. Prime Video needs at least 1 Mbps for standard definition and 5 Mbps for HD streaming. Test your speed and restart your router if speeds are insufficient.
Will clearing Prime Video app data delete my downloads?
Yes, clearing app data will remove downloaded content and log you out of the app. You'll need to sign in again and re-download any movies or shows you want to watch offline.
How do I prevent error 7031 from happening again?
Keep your Prime Video app and device software updated, maintain stable internet connection with adequate speeds, and periodically clear the app cache to prevent data corruption that can cause streaming errors.

Related Error Codes