Amazon Prime Video Error Code 9335: How to Fix It

Easy 10-30 minutes Medium Severity Verified June 2026
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Error Code
9335
Brand
Amazon Prime Video
Product Type
streaming
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-30 minutes
Amazon Prime Video error code 9335 is a subtitle rendering fault that prevents closed captions or subtitles from displaying correctly during playback. This error typically appears when the app cannot process or render subtitle data, often due to corrupted cache files, outdated app versions, or device-level display settings conflicts. The good news is that this is almost always fixable at home without any technical expertise.
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Tools You'll Need

How to Fix Error Code 9335

  1. Turn Off Subtitles and Restart Playback

  2. Force Close the Prime Video App

  3. Clear the Prime Video App Cache

  4. Update the Prime Video App to the Latest Version

  5. Restart Your Device Completely

  6. Check and Adjust Subtitle Display Settings

  7. Uninstall and Reinstall the Prime Video App

    Reinstalling the app will delete any content you have downloaded for offline viewing. Make sure you have a working internet connection before reinstalling so you can re-download anything you need.

  8. Test on a Different Device or Web Browser

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When to Call a Professional

Contact Amazon Prime Video customer support directly if error 9335 persists after completing all steps above, especially if the issue affects multiple devices or only specific titles. Amazon support can check whether the subtitle track for a particular piece of content is corrupted on their servers, reset your account's subtitle preferences on the backend, or escalate a platform-wide bug. You can reach Amazon support via the Help section in the Prime Video app, at amazon.com/help, or by requesting a callback through your Amazon account. No hardware technician is needed for this error — it is entirely a software and streaming issue.

Frequently Asked Questions

What does Amazon Prime Video error code 9335 mean?
Error code 9335 on Amazon Prime Video is a subtitle rendering fault. It means the app is unable to properly process or display subtitle or closed caption data for the video you are trying to watch. It is not a playback error — the video itself will usually still play, but subtitles will fail to appear or will display incorrectly.
Why does Prime Video error 9335 only happen on certain shows or movies?
If error 9335 only appears on specific titles, the subtitle file for that particular piece of content may be corrupted or improperly formatted on Amazon's servers. In this case, fixing your app or device settings will not help. Try reporting the specific title to Amazon customer support so they can investigate and repair the subtitle track on their end.
Does error 9335 affect video playback or just subtitles?
Error 9335 is specifically a subtitle rendering fault, so it primarily affects captions and subtitles rather than video or audio playback. In most cases, the video and audio will continue to play normally — you just won't be able to see subtitles. If your video is also freezing or buffering, that is a separate issue unrelated to error 9335.
How do I fix Prime Video error 9335 on a Fire Stick?
On an Amazon Fire Stick, start by going to Settings > Applications > Manage Installed Applications > Amazon Video and selecting Clear Cache. Then go to Settings > Accessibility > Captions and reset caption styles to Default. If the error persists, restart the Fire Stick by unplugging it from both the HDMI port and the power cable for 60 seconds. Finally, check for Fire Stick system software updates under Settings > My Fire TV > About > Check for Updates.
Will clearing the cache on Prime Video delete my downloads or account?
Clearing the app cache on Prime Video will not delete your Amazon account or your account login. However, it will remove temporarily stored data including downloaded videos saved for offline viewing. If you have downloaded movies or shows to watch offline, you will need to download them again after clearing the cache. Clearing cache does NOT clear data, so your preferences and watchlist remain intact unless you specifically choose the 'Clear Data' option.

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