Epson Printer Error Code E-11: How to Fix It
Medium 30-60 minutes High Severity
Verified June 2026
- Error Code
- E-11
- Brand
- Epson
- Product Type
- printer
- Severity
- High
- DIY Difficulty
- Medium
- Estimated Fix Time
- 30-60 minutes
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Tools You'll Need
- Phillips screwdriver
- Disposable gloves
- Clean cloth or paper towels
How to Fix Error Code E-11
-
Power off and disconnect the printer
Always unplug the printer before performing any maintenance to avoid electrical hazards. -
Access the printer's service menu
-
Navigate to waste ink counter reset
-
Reset the waste ink counter
-
Exit service mode and test
-
Replace waste ink pads if needed
Wear gloves when handling waste ink pads as they contain wet ink that can stain. -
Install new waste ink pads
Parts You May Need
Waste ink pad set
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Printer cleaning kit
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Waste ink pad set
Check Price on Amazon
Printer cleaning kit
Check Price on Amazon
Waste ink pad set
Check Price on Amazon
Printer cleaning kit
Check Price on Amazon
Waste ink pad set
Check Price on Amazon
Printer cleaning kit
Check Price on Amazon
Waste ink pad set
Check Price on Amazon
Printer cleaning kit
Check Price on Amazon
Waste ink pad set
Check Price on Amazon
Printer cleaning kit
Check Price on Amazon
Waste ink pad set
Check Price on Amazon
Printer cleaning kit
Check Price on Amazon
Waste ink pad set
Check Price on Amazon
Printer cleaning kit
Check Price on Amazon
Waste ink pad set
Check Price on Amazon
Printer cleaning kit
Check Price on Amazon
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When to Call a Professional
Contact Epson service or a qualified printer technician if you cannot access the service menu, if the error persists after counter reset, or if you're uncomfortable opening the printer case. Some newer models require specialized software tools for waste ink counter resets.Frequently Asked Questions
What causes Epson error code E-11?
Error E-11 occurs when the waste ink pads inside your Epson printer have absorbed their maximum capacity of ink from cleaning cycles and maintenance operations. The printer stops working to prevent ink overflow damage.
Can I continue printing with error E-11?
No, you cannot print when error E-11 is displayed. The printer will refuse all print jobs until the waste ink counter is reset and potentially the pads are replaced.
How often do waste ink pads need replacement?
Waste ink pads typically need replacement after 3,000-5,000 pages of printing, depending on your model and how frequently you perform head cleaning cycles. Heavy users may need replacement sooner.
Is it safe to reset the waste ink counter without replacing pads?
Temporarily yes, but if the pads are truly saturated, ink may overflow inside the printer causing permanent damage. It's recommended to physically inspect or replace the pads when performing the counter reset.
Where can I buy replacement waste ink pads for Epson printers?
Replacement waste ink pads are available from Epson, office supply stores, and online retailers. Make sure to purchase pads compatible with your specific printer model number.