Fitbit Wearable Device Update Failed: How to Fix It

Q: How long should a Fitbit firmware update take?

Most Fitbit firmware updates take 15-30 minutes to complete. Larger updates can take up to 45 minutes. Always keep your device on the charger and your phone nearby during the entire process.

Q: Can I use my Fitbit while it's updating?

No, you should not use your Fitbit during a firmware update. Keep it on the charger and avoid pressing any buttons or interacting with the screen until the update is complete and the device restarts.

Q: Will I lose my data if the Fitbit update fails?

Usually no, your fitness data is stored in the cloud and synced to your Fitbit account. However, some recent unsynced data might be lost, which is why it's important to sync your device before attempting updates.

Q: Why does my Fitbit update keep failing?

Common causes include low battery, poor Bluetooth connection, unstable internet, or app glitches. Ensure your device is charged, stay close to your phone, and have a stable internet connection during updates.

Q: What should I do if my Fitbit won't turn on after a failed update?

Try charging for at least 2 hours, then perform a hard reset by holding the button for 15+ seconds. If it still won't respond, contact Fitbit support as the firmware may be corrupted and require professional restoration.

Abstract

When your Fitbit shows a 'Device update failed' error, it means the firmware update process was interrupted or couldn't complete successfully. This commonly happens when the device loses connection to your phone, runs out of battery during the update, or encounters a software glitch.