HBO Max Error Code 105: How to Fix It

Easy 10-30 minutes Medium Severity Verified June 2026
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Error Code
105
Brand
HBO Max
Product Type
streaming
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-30 minutes
HBO Max error code 105 means the app cannot establish a stable connection to HBO Max's servers due to a network connectivity problem. This error can appear on smart TVs, streaming sticks, game consoles, phones, or web browsers and is almost always caused by an issue with your internet connection, router, DNS settings, or a temporary server-side outage. The good news is that most cases can be resolved in just a few minutes without any special tools or technical expertise.
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Tools You'll Need

How to Fix Error Code 105

  1. Check HBO Max Server Status

  2. Restart the HBO Max App

  3. Test Your Internet Connection

  4. Restart Your Router and Modem

  5. Reconnect Your Device to Wi-Fi

  6. Switch to a Wired Ethernet Connection (If Possible)

  7. Change Your DNS Server Settings

  8. Clear the HBO Max App Cache and Data

    Clearing app data will sign you out of HBO Max. Have your login credentials ready before proceeding.

  9. Update the HBO Max App

  10. Disable VPN or Proxy Services

  11. Uninstall and Reinstall HBO Max

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When to Call a Professional

If you have tried every step in this guide and HBO Max error 105 persists only on your home network — but works fine on mobile data or a different Wi-Fi network — the issue likely lies with your ISP or home networking equipment. Contact your Internet Service Provider (ISP) to check for line faults, modem issues, or account-level network restrictions. If your router is more than 5 years old and causing widespread connectivity problems, an ISP technician or a networking professional can help you assess whether it needs replacement. If the error occurs on every network you try, contact HBO Max customer support directly at help.max.com, as your account may have a server-side issue requiring their intervention.

Frequently Asked Questions

What does HBO Max error code 105 mean?
Error code 105 on HBO Max means the app failed to connect to HBO Max's streaming servers due to a network connectivity problem. It can be triggered by a poor Wi-Fi signal, a router issue, an ISP outage, incorrect DNS settings, VPN interference, or a temporary outage on HBO Max's own servers.
Why do I keep getting error 105 on HBO Max even though my internet is working?
Your internet connection can appear to work for general browsing while still being too slow, unstable, or misconfigured for HBO Max's streaming requirements. Common culprits include a congested Wi-Fi channel, a VPN blocking access, an outdated app version with bugs, or corrupted app cache data. Work through the steps above — particularly clearing the app cache, changing DNS settings, and disabling any VPN — to resolve the issue.
Does HBO Max error 105 mean my account is suspended?
No. Error code 105 is exclusively a network connectivity error and has nothing to do with your account status or subscription. If your account were suspended or there was a billing issue, HBO Max would display a different error message. You can confirm your account is in good standing by logging in at max.com from a web browser.
How do I fix HBO Max error 105 on my smart TV?
On a smart TV, start by restarting both the TV and your router. Then go to Settings > Apps > Max and clear the app cache and data. Check that the Max app is up to date via your TV's app store. If your TV is connected via Wi-Fi, try moving it closer to your router or switching to a wired Ethernet connection. You can also manually set your TV's DNS to 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare) under your TV's network settings.
Will a VPN cause HBO Max error code 105?
Yes, a VPN is a very common cause of error 105 on HBO Max. HBO Max detects and blocks many VPN and proxy IP addresses to enforce content licensing agreements. If you have a VPN active on your device or router, disable it and try HBO Max again. If the error goes away, your VPN was the cause. You will need to use HBO Max without a VPN, or switch to a VPN provider that is not blocked by HBO Max.

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