HBO Max Error Code 106: How to Fix It
Easy 5-20 minutes Medium Severity
Verified June 2026
- Error Code
- 106
- Brand
- HBO Max
- Product Type
- streaming
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 5-20 minutes
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Tools You'll Need
- Smartphone, tablet, or computer (to check server status and account details)
- HBO Max account credentials (email and password)
- Access to your app store for updates or reinstallation
- Web browser (to verify account status at play.hbomax.com)
How to Fix Error Code 106
-
Check HBO Max Server Status
-
Verify Your Login Credentials
-
Sign Out and Sign Back In on the App
-
Clear the App Cache and Data
Clearing app data will sign you out of the app and remove any downloaded content. Make sure you know your login credentials before doing this. -
Restart Your Device and Router
-
Update the HBO Max App
-
Uninstall and Reinstall the App
-
Check Your Subscription Status
-
Disable VPN or Proxy Services
-
Try a Different Device or Network
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When to Call a Professional
Contact HBO Max customer support directly at help.hbomax.com or through their in-app chat if you have tried all the steps above and still cannot sign in. You should also reach out to support if your account shows as active but you keep getting Error 106, if you suspect your account has been compromised or hacked, or if you are being charged for a subscription but the service says your account is inactive. HBO Max support can investigate account-level authentication issues, reset your account on the server side, and escalate billing problems that no DIY fix can resolve.Frequently Asked Questions
What does HBO Max Error Code 106 mean?
Error Code 106 on HBO Max (now rebranding as Max) means there was a sign-in authentication failure. The app tried to verify your identity with HBO Max's servers but the process failed. This can be caused by wrong credentials, an expired login session, a corrupted app cache, a network issue, or a temporary server outage on HBO Max's end.
Why does HBO Max keep saying Error 106 even after I reset my password?
If Error 106 persists after resetting your password, the issue is likely not your credentials but rather a corrupted app cache, an outdated app version, or a network problem. Try clearing the app cache and data, updating the app to the latest version, or uninstalling and reinstalling it completely. Also disable any VPN that may be interfering with the authentication process.
Does HBO Max Error Code 106 mean my account is banned or suspended?
Not necessarily. Error 106 is a general sign-in failure code and most commonly occurs due to technical issues like a bad cache or network problem rather than an account suspension. However, if your account has a billing issue or has been flagged, it could also cause this error. Log in at play.hbomax.com from a browser to check your account status, and contact HBO Max support if you believe your account has been incorrectly suspended.
How do I fix HBO Max Error Code 106 on a smart TV?
On a smart TV, go to Settings > Apps (or Applications) > Max or HBO Max > Storage > Clear Cache and Clear Data. Then uninstall the app, restart your TV, and reinstall it from your TV's app store. Sign in again with your email and password. If the error continues, try signing in on a phone or computer to confirm your account is working, then attempt the TV again.
Is Error Code 106 the same as Error Code 320 on HBO Max?
No, they are different errors. Error Code 106 specifically relates to a sign-in or authentication failure — the app cannot log you in. Error Code 320 is typically a playback or content streaming error that occurs after you are already signed in. The fixes for Error 106 focus on login and account access, while Error 320 fixes focus on network speed and stream quality.