Jandy Pool Equipment Error Code 13: How to Fix It

Q: What does error code 13 mean on a Jandy pool system?

Error code 13 indicates a TruClear cell fault, meaning the salt chlorine generator cell is not functioning properly. Common causes include calcium scaling, loose connections, or a failed cell.

Q: How do I reset Jandy error code 13?

To reset, turn off power to the system for 30 seconds, then turn it back on. If the error persists, you may need to clean or replace the cell.

Q: Can low salt cause error code 13?

Yes, low salt levels can trigger the error. Check your salt level and add pool salt if it is below 3000 ppm.

Q: How do I clean a Jandy TruClear cell?

Remove the cell and soak it in a 4:1 water-to-muriatic acid solution for 10-15 minutes until bubbling stops. Rinse thoroughly and reinstall.

Q: When should I replace my Jandy TruClear cell?

If cleaning does not resolve error 13 and the cell shows signs of physical damage or has reached the end of its lifespan (typically 3-5 years), replace it.

Abstract

Error code 13 on your Jandy pool equipment indicates a fault with the TruClear salt chlorine generator cell. This typically means the cell is not producing chlorine properly due to scaling, damage, or a connectivity issue. Follow the steps below to diagnose and resolve the problem.