Netflix Error Code 10023: How to Fix It
Easy 10-20 minutes Medium Severity
Verified June 2026
- Error Code
- 10023
- Brand
- Netflix
- Product Type
- streaming
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 10-20 minutes
Ad
Tools You'll Need
- Internet-connected device (smart TV, streaming stick, phone, tablet, or computer)
- Web browser (for adjusting account settings at netflix.com)
- Netflix account login credentials (email and password)
How to Fix Error Code 10023
-
Sign Out of Netflix Completely
-
Restart Your Device
For smart TVs and streaming devices, always unplug from the wall rather than just using the remote power button to ensure a full power cycle. -
Log Back In and Check Auto Play Settings
-
Clear the Netflix App Cache
Clearing app data (not just cache) on some devices will remove your login information. Be sure you know your Netflix email and password before proceeding. -
Uninstall and Reinstall the Netflix App
-
Check for Device Firmware or OS Updates
-
Test on a Different Device or Profile
Deleting a Netflix profile permanently removes all watch history, My List items, and personalized recommendations associated with that profile. Only do this if all other steps have failed.
Ad
When to Call a Professional
Netflix error code 10023 is almost always a software or settings issue that you can resolve yourself. However, if the error persists across multiple devices and multiple profiles after completing all steps above, the issue may be on Netflix's server side. In that case, contact Netflix Support directly at help.netflix.com or via their live chat — they can inspect your account settings from the backend and reset your Auto Play configuration manually. You should also contact Netflix Support if your account appears to have unauthorized changes, as that could indicate an account security issue.Frequently Asked Questions
What does Netflix error code 10023 mean?
Netflix error code 10023 indicates a fault with your Netflix Auto Play settings. This usually means the app was unable to read, save, or sync your Auto Play preferences — such as auto-playing the next episode or auto-playing previews — either due to a corrupted cache, an outdated app version, or a temporary account settings glitch.
Why does Netflix error 10023 keep coming back after I fix it?
If error 10023 keeps returning, it is likely that your Netflix app is not updating properly or your device's cache is rebuilding corrupted files. Make sure your Netflix app and device firmware are both fully up to date. If the problem persists, try uninstalling and reinstalling the app, or contact Netflix Support to have them inspect and reset your account's Auto Play settings from their end.
Does Netflix error 10023 affect all profiles or just one?
Error 10023 can affect either a single profile or all profiles depending on the cause. If it only appears on one profile, the issue is likely with that profile's specific Auto Play settings — try toggling the Auto Play settings off and on via netflix.com for that profile. If it affects all profiles, the problem is more likely with the app installation or device itself, and a full reinstall of the Netflix app is recommended.
Can I fix Netflix error 10023 without reinstalling the app?
Yes, in many cases you can fix error 10023 without reinstalling the app. Start by signing out of Netflix, restarting your device, and then updating your Auto Play settings directly on netflix.com. Clearing the app cache is also effective and less drastic than a full reinstall. Only reinstall the app if the simpler steps do not resolve the issue.
Is Netflix error code 10023 caused by my internet connection?
Generally, no — error 10023 is specifically related to the Auto Play settings feature rather than your internet connection or streaming quality. However, a very unstable internet connection could occasionally prevent Netflix from syncing your account settings correctly. If you suspect connectivity issues, try restarting your router and modem, then attempt to update your Netflix settings again.