Netflix Error Code 505: How to Fix It

Easy 10-30 minutes Medium Severity Verified June 2026
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Error Code
505
Brand
Netflix
Product Type
streaming
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-30 minutes
Netflix Error Code 505 means Netflix's servers refused the connection from your device, which is usually caused by a network configuration issue, an outdated app, or a problem with your home internet setup. This error can appear on smart TVs, phones, tablets, game consoles, and streaming sticks. The good news is that most cases can be resolved at home in just a few minutes by working through a handful of standard troubleshooting steps.
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Tools You'll Need

How to Fix Error Code 505

  1. Restart the Netflix App

  2. Restart Your Device

  3. Restart Your Modem and Router

    Do not press the reset button on your router — that will erase your Wi-Fi settings. Simply unplug and replug the power cable.

  4. Check Your Internet Connection

  5. Disable VPN or Proxy Services

  6. Update the Netflix App

  7. Clear the Netflix App Cache and Data

    Clearing app data will log you out of Netflix. Make sure you know your Netflix email and password before proceeding.

  8. Check Netflix Server Status

  9. Check Your Router's DNS Settings

  10. Reinstall Netflix

    Ensure you know your Netflix login email and password before uninstalling the app.
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When to Call a Professional

If you have completed all troubleshooting steps and Netflix still shows Error Code 505, contact Netflix Support directly at help.netflix.com or call their customer service line — they can check your account for blocks, regional restrictions, or server-side issues tied to your account. If your internet connection itself is unstable or broken, contact your Internet Service Provider (ISP) for assistance. If the error only appears on one specific smart TV and reinstalling the app does not help, contact the TV manufacturer's support, as a firmware update or hardware issue may be involved.

Frequently Asked Questions

What does Netflix Error Code 505 mean?
Netflix Error Code 505 means that Netflix's servers refused the connection from your device. This is usually caused by a network problem, a VPN or proxy blocking the connection, an outdated Netflix app, or occasionally a temporary Netflix server outage.
Why does Netflix Error 505 keep coming back?
If Error 505 keeps recurring, the most likely causes are an active VPN or proxy service that keeps re-enabling itself, an internet connection that is unstable, a router with DNS settings that are incompatible with Netflix, or an outdated Netflix app that needs updating. Check each of these systematically.
Does Netflix Error Code 505 mean my account is banned?
No, Error Code 505 is a connection error, not an account suspension notice. It means Netflix refused the network connection from your device, not that your account has been banned. If your account were suspended, Netflix would display a different message explaining the account issue.
Can a VPN cause Netflix Error Code 505?
Yes. Netflix actively detects and blocks connections routed through VPNs and proxy servers. If you have a VPN enabled on your device, browser, or router, it can cause Netflix to refuse your connection and display Error Code 505. Disabling the VPN and connecting directly to your home internet usually resolves this immediately.
Does Netflix Error 505 affect all devices or just one?
It depends on the cause. If the error appears on all your devices, the problem is likely with your home network or a Netflix server outage. If it only appears on one specific device, the issue is probably with that device's app, cache, or settings. Try Netflix on a different device to narrow down the cause.

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