Netflix Error Code NW-1-1: How to Fix It

Easy 5-20 minutes Low Severity Verified June 2026
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Error Code
NW-1-1
Brand
Netflix
Product Type
streaming
Severity
Low
DIY Difficulty
Easy
Estimated Fix Time
5-20 minutes
Netflix error code NW-1-1 means your device is having trouble connecting to the Netflix servers due to a network issue. This is typically caused by your home router, modem, or your device's network settings losing a stable connection. The good news is this is a low-severity error that you can almost always resolve yourself in just a few minutes without any special tools.
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Tools You'll Need

How to Fix Error Code NW-1-1

  1. Restart the Netflix App

  2. Restart Your Streaming Device

  3. Restart Your Router and Modem

    Do not hold the Reset button on your router — that will erase all your Wi-Fi settings and passwords. Simply unplug the power cable instead.

  4. Check Your Internet Connection

  5. Move Closer to Your Router or Use a Wired Connection

  6. Check for Network Restrictions or VPN

  7. Check Netflix Server Status

  8. Reinstall the Netflix App

    Make sure you know your Netflix login credentials before uninstalling, as you will need to sign in again.
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When to Call a Professional

If you have restarted your router and modem, verified that other devices on your network can access the internet, and the error persists across multiple devices, the issue likely lies with your internet service. Contact your Internet Service Provider (ISP) to check for outages in your area, line quality issues, or problems with your modem's connection to their network. If Netflix works on one device but not another, contact Netflix Support directly at help.netflix.com for device-specific troubleshooting assistance.

Frequently Asked Questions

What does Netflix error code NW-1-1 mean?
Netflix error code NW-1-1 means your device cannot connect to the Netflix service due to a network configuration problem. It most commonly points to an issue with your home router, modem, or internet connection rather than a problem with your Netflix account or the Netflix app itself.
Why does NW-1-1 keep coming back on my Netflix?
If Netflix NW-1-1 keeps returning, you likely have an unstable internet connection. Common causes include a weak Wi-Fi signal, an overloaded or aging router that needs a firmware update or replacement, interference from other devices, or intermittent issues with your internet service provider. Try connecting via Ethernet cable instead of Wi-Fi for a more stable connection.
Does Netflix error NW-1-1 affect only one device or all devices?
That depends on the cause. If NW-1-1 appears on only one device, the problem is likely specific to that device's network settings or the Netflix app on that device. If it appears on all your devices at the same time, the issue is almost certainly with your home router, modem, or internet service provider.
Can a VPN cause Netflix error NW-1-1?
Yes. Netflix actively detects and blocks many VPN and proxy services as part of its regional licensing agreements. If you are connected to a VPN, Netflix may refuse to connect and display NW-1-1. Turning off your VPN before launching Netflix usually resolves this immediately.
How long does it take for Netflix NW-1-1 to fix itself?
If the error is caused by a Netflix server outage, it typically resolves within 30 minutes to a few hours depending on the scale of the outage. However, if the cause is on your end — such as a router issue or weak Wi-Fi signal — it will not fix itself and you need to follow the troubleshooting steps above to resolve it.

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