PlayStation 3 Error Code 80710D23: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
80710D23
Brand
PlayStation 3
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Error code 80710D23 on the PlayStation 3 means your console has been refused a connection to the PlayStation Network (PSN). This typically happens due to network configuration problems, DNS issues, router settings blocking the PS3, or a temporary PSN service outage. In most cases you can resolve this yourself by adjusting network settings or rebooting your networking hardware — no tools or replacement parts required.
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Tools You'll Need

How to Fix Error Code 80710D23

  1. Check PSN Server Status

  2. Restart Your PS3 and Network Hardware

  3. Run the PS3 Network Connection Test

  4. Change Your DNS Servers to Google DNS

  5. Set a Manual IP Address to Avoid Conflicts

  6. Disable UPnP or Enable DMZ for the PS3 on Your Router

    Placing a device in DMZ exposes it directly to the internet. Only do this temporarily to test, and remove it from DMZ once your connection is confirmed working if you have security concerns.

  7. Check That Required PSN Ports Are Not Blocked

  8. Restore PS3 Default Network Settings

  9. Test on a Different Network

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When to Call a Professional

If you have tried every step above and the PS3 still cannot connect to PSN — especially if it fails on multiple networks — contact PlayStation Support directly at support.playstation.com. Your PSN account may have been flagged, suspended, or there may be a backend issue tied to your account that only Sony can resolve. Additionally, if you suspect your home router has a hardware fault or your ISP is systematically blocking gaming traffic, contact your internet service provider for advanced network support.

Frequently Asked Questions

What does PS3 error code 80710D23 mean?
Error code 80710D23 means your PS3 attempted to connect to the PlayStation Network (PSN) but the connection was refused. This can be caused by DNS misconfiguration, router firewall settings, a PSN service outage, or in rare cases a PSN account issue.
Is error 80710D23 caused by a PSN ban or suspension?
It is possible but not the most common cause. A suspended or banned PSN account can result in a refused connection. However, most cases of 80710D23 are network-related rather than account-related. Try connecting from a different network or with a different PSN account to rule out an account issue. If your account is suspended, Sony will typically send an email explaining why.
Will changing DNS really fix PS3 error 80710D23?
Yes, switching to a reliable public DNS like Google (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1 / 1.0.0.1) fixes this error in a large number of cases. Your ISP's default DNS servers can sometimes fail to resolve PlayStation Network addresses correctly, causing the connection to be refused. This is one of the first things you should try.
Can my ISP cause PS3 error 80710D23?
Yes. Some ISPs block certain ports used by PSN, apply traffic filtering, or have DNS issues that prevent your PS3 from reaching Sony's servers. If your PS3 connects to PSN normally on a mobile hotspot but not on your home internet, your ISP or home router is likely the cause. Contact your ISP and ask them to check for port blocking or traffic restrictions on your line.
Does error 80710D23 mean my PS3 is broken?
No. Error 80710D23 is a network error, not a hardware fault. It means the PS3 itself is working fine but cannot establish a connection to PSN due to network or server-side conditions. Follow the troubleshooting steps above — in the vast majority of cases, this error is resolved through network settings adjustments without any repair needed.

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