Prusa 3D Printer Error Code 10: How to Fix It
Medium 30-60 minutes Medium Severity
Verified June 2026
- Error Code
- 10
- Brand
- Prusa
- Product Type
- 3d_printer
- Severity
- Medium
- DIY Difficulty
- Medium
- Estimated Fix Time
- 30-60 minutes
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Tools You'll Need
- Needle-nose pliers or tweezers
- Flush cutters or filament cutters
- Compressed air can (optional)
- Heat-resistant gloves
- Hex key / Allen wrench set (1.5mm, 2mm, 2.5mm)
- Phillips head screwdriver
- Replacement 1.75mm filament for cold pull
How to Fix Error Code 10
-
Pause and Acknowledge the Error
Do not pull filament forcefully while the printer is powered on. This can strip the filament drive gears or damage the PTFE tubes. -
Power Down the Printer and MMU2
The hotend can exceed 200°C (392°F). Allow at least 5 minutes for it to cool before touching or working near the nozzle area. -
Identify the Location of the Jam
-
Clear a Jam in the MMU2 Selector
Never use metal tools to poke directly into the filament drive gears — you can damage the gear teeth permanently. -
Clear a Jam in the PTFE Tubes
-
Perform a Cold Pull to Clear the Hotend
Use heat-resistant gloves when working near a hot hotend. Do not exceed the recommended temperature for your filament type. -
Reload Filament and Test the MMU2
-
Check and Adjust MMU2 Calibration
Parts You May Need
PTFE Bowden Tube (2mm ID / 4mm OD)
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Push-fit PTFE tube collet clips (PC4-M6 / PC4-M10)
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MMU2 drive gear set
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3D printer nozzle (0.4mm, compatible with Prusa MK series)
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PTFE Bowden Tube (2mm ID / 4mm OD)
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Push-fit PTFE tube collet clips (PC4-M6 / PC4-M10)
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MMU2 drive gear set
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3D printer nozzle (0.4mm, compatible with Prusa MK series)
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PTFE Bowden Tube (2mm ID / 4mm OD)
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Push-fit PTFE tube collet clips (PC4-M6 / PC4-M10)
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MMU2 drive gear set
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3D printer nozzle (0.4mm, compatible with Prusa MK series)
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When to Call a Professional
If you have cleared the jam multiple times and the MMU2 continues to produce Error Code 10 after every print attempt, the issue may be a hardware failure — such as a worn MMU2 drive gear, a damaged PTFE tube with internal scoring, a faulty MMU2 control board, or a partially blocked nozzle that requires a nozzle swap. At this point, contact Prusa Support at help.prusa3d.com for warranty assistance or expert remote diagnosis. Prusa's support team is well-regarded and can often diagnose issues via photos and print logs. If you are not comfortable disassembling the extruder or hotend, a local 3D printing repair service or a Prusa-experienced maker community member can help.Frequently Asked Questions
What causes Prusa MMU2 Error Code 10?
Error Code 10 is triggered when the MMU2 unit detects that filament cannot be loaded, moved, or unloaded correctly — usually because it is physically stuck somewhere in the filament path. Common causes include broken filament fragments in the selector, a kinked or heat-damaged PTFE tube, a clogged nozzle, incorrect MMU2 bowden length calibration, or filament that has become brittle and snapped mid-feed.
How do I prevent MMU2 filament jams from happening again?
To reduce the chance of future jams: always use good-quality 1.75mm filament with consistent diameter, store filament in sealed dry boxes to prevent moisture absorption and brittleness, regularly inspect PTFE tubes for internal scoring or kinks, keep the nozzle clean with periodic cold pulls, and ensure your MMU2 bowden calibration length is correctly set for your specific build. Also check that the filament spool unwinds freely without resistance.
Can I still print with the MMU2 disabled after Error Code 10?
Yes. If you need to finish a print urgently while troubleshooting the MMU2, you can disable the MMU2 in the printer's Settings menu and print in single-material mode directly from the extruder. This bypasses the MMU2 unit entirely and lets you continue using the printer while you resolve the jam at a later time.
My MMU2 keeps jamming on the same filament slot — why?
If one specific filament channel consistently causes Error Code 10, that channel's PTFE tube, drive gear, or selector alignment is likely the problem. Inspect the PTFE tube for that slot closely for kinks, flattening near the hotend, or internal scratches. Also check that the filament spool on that slot feeds freely. If the issue persists, try swapping which spool is loaded into that slot to rule out filament quality as the cause.
Do I need to replace the PTFE tube after a bad jam?
Not always, but sometimes yes. After a severe jam — especially one involving a heat creep event where the filament melted higher up in the tube — the inner surface of the PTFE tube can become rough, scratched, or deformed. Inspect the tube carefully by holding it up to light. If you see discoloration, internal scoring, or any section that is no longer round and smooth, replace the PTFE tube. Replacement PTFE tubing is inexpensive and sold in standard 2mm inner diameter / 4mm outer diameter sizes compatible with the MMU2.