Samsung TV Error Code 107: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
107
Brand
Samsung TV
Product Type
smart_tv
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Samsung TV Error Code 107 means your television has lost its connection to Samsung's servers, which is required to use Smart Hub, streaming apps, and other online features. This is typically caused by a network misconfiguration, DNS issue, outdated firmware, or a temporary problem on Samsung's end. The good news is that most cases can be resolved at home in under 30 minutes without any special tools.
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Tools You'll Need

How to Fix Error Code 107

  1. Restart Your Samsung TV

  2. Restart Your Router and Modem

  3. Check Your Network Connection on the TV

  4. Change the DNS Server to Google or Cloudflare

  5. Reset Smart Hub

    Resetting Smart Hub will log you out of all apps and remove saved app data. You will need your Samsung account credentials and streaming service passwords ready.

  6. Update Your TV's Firmware

    Do not unplug or power off the TV during a firmware update. Interrupting an update can cause serious software damage.

  7. Check Samsung Server Status

  8. Reset Network Settings on the TV

  9. Perform a Factory Reset (Last Resort)

    A factory reset erases all data, settings, and downloaded apps on your TV. Make note of any important settings before proceeding.
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When to Call a Professional

If Error 107 persists after completing all steps including a factory reset, the issue may be related to a faulty internal Wi-Fi module or network interface hardware inside the TV. In this case, contact Samsung Support at 1-800-726-7864 or visit a Samsung-authorized service center. This type of repair requires disassembly of the TV and should only be performed by a certified technician. If your TV is still under Samsung's standard warranty (typically 1 year) or an extended warranty, the repair may be covered at no cost.

Frequently Asked Questions

What does Samsung TV Error Code 107 mean?
Error Code 107 on a Samsung TV means the TV has failed to connect to Samsung's servers. This is required for Smart Hub, app downloads, and certain streaming features to work. It is usually caused by a network issue, wrong DNS settings, outdated firmware, or a temporary Samsung server outage.
Why does my Samsung TV keep showing Error 107 even when my internet works?
Even if your internet works on other devices, your Samsung TV may still show Error 107 if it is using a DNS server that cannot resolve Samsung's server addresses, if Samsung's servers are temporarily down, or if the TV's Smart Hub data has become corrupted. Try changing your DNS to 8.8.8.8 and resetting Smart Hub as described in the steps above.
Will resetting Smart Hub delete my apps?
Yes, resetting Smart Hub will remove all downloaded apps, log you out of your Samsung account, and clear saved app data and login credentials for streaming services. However, your TV's picture settings and other general settings will not be affected. You can easily reinstall apps from the Samsung App Store after logging back in.
How do I fix Samsung TV Error 107 without internet access?
If you do not have internet access, you will first need to restore your internet connection before Error 107 can be resolved, since it is specifically a server connectivity error. Check your router, modem, and ISP service status. If your ISP service is down, contact your internet provider. Once internet is restored, follow the DNS and Smart Hub reset steps in this guide.
Is Samsung TV Error 107 related to a server outage?
Yes, Samsung Error 107 can be caused by a Samsung server outage rather than any problem with your TV or home network. If the error appeared suddenly across many users at the same time, it is likely a server-side issue. Check Samsung's community forums or social media for reports from other users. If it is a Samsung outage, no action is needed on your end — the error will resolve once Samsung restores their servers.

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