Samsung TV Error Code 116: How to Fix It
Easy 15-45 minutes Medium Severity
Verified June 2026
- Error Code
- 116
- Brand
- Samsung TV
- Product Type
- smart_tv
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-45 minutes
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Tools You'll Need
- Samsung TV remote control
- Smartphone or computer (to check server status and internet connection)
- Ethernet cable (optional, for wired connection test)
How to Fix Error Code 116
-
Check Samsung Server Status
-
Restart Your Samsung TV
Do not hold the power button on the TV itself for an extended period as it may trigger a factory reset on some models. Use the remote method first. -
Restart Your Router and Modem
Restarting your router will briefly disconnect all devices in your home from the internet. -
Check and Reconnect Your Wi-Fi or Ethernet Connection
-
Change Your DNS Settings to a Public DNS
-
Update Your Samsung TV Firmware
Never unplug your TV or cut power during a firmware update. Doing so can corrupt the TV's software and cause more serious problems. -
Reset Smart Hub
Resetting the Smart Hub removes all app data and saved Smart Hub preferences. Make note of any apps you have installed before proceeding. -
Check Your TV's Date and Time Settings
-
Disable VPN or Proxy Settings
-
Perform a Factory Reset as a Last Resort
A factory reset erases all personal settings, downloaded apps, and saved preferences on the TV. This is irreversible. Only proceed if all other steps have failed.
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When to Call a Professional
If you have completed all troubleshooting steps — including a factory reset — and Error Code 116 still appears, the issue may be related to a faulty Wi-Fi module or internal network adapter inside the TV. At this point, contact Samsung Support at 1-800-726-7864 or visit samsung.com/support to open a service ticket. If your TV is still under warranty, Samsung may repair or replace it at no cost. A certified Samsung service technician should inspect and potentially replace internal hardware components, as opening the TV yourself will void your warranty and involves high-voltage components.Frequently Asked Questions
What does Samsung TV error code 116 mean?
Error code 116 on a Samsung TV means the television has failed to connect to Samsung's Smart Hub servers. This prevents access to Smart Hub features, app downloads, and streaming services that rely on Samsung's online infrastructure. It is usually caused by a network problem, DNS misconfiguration, outdated firmware, or a temporary outage on Samsung's servers.
Will a Samsung TV error code 116 go away on its own?
Sometimes, yes. If the error is caused by a temporary Samsung server outage, it will resolve itself once Samsung restores service — typically within a few hours. However, if the cause is a local network issue, incorrect settings, or outdated firmware, the error will persist until you take action to fix it.
Does resetting Smart Hub fix Samsung error code 116?
Resetting the Smart Hub can fix error code 116 in many cases, especially when the error is caused by corrupted Smart Hub data or a stale server connection. Go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub and enter your PIN (default 0000). Keep in mind this will remove all installed apps and Smart Hub account information.
Can a VPN cause Samsung TV error code 116?
Yes. If your router is configured to use a VPN, or if your network has proxy settings active, your Samsung TV may be unable to reach Samsung's regional servers, triggering error code 116. Try disabling your VPN temporarily and testing the TV's Smart Hub connection to see if that resolves the issue.
Is Samsung TV error code 116 the same as a Smart Hub connection error?
Yes, error code 116 is essentially a Smart Hub server connection failure. It falls under the category of Samsung Smart Hub errors and shares symptoms with other Smart Hub connectivity issues. Fixes that work for general Smart Hub connection problems — such as changing DNS settings, updating firmware, or resetting the Smart Hub — typically apply to error code 116 as well.