Sony Camera Error Code: Camera Error. Turn power off then on - How to Fix It
Easy 15-30 minutes Medium Severity
Verified June 2026
- Error Code
- Camera Error. Turn power off then on
- Brand
- Sony
- Product Type
- camera
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-30 minutes
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Tools You'll Need
- Clean dry cloth
- Compatible memory card
- Charged Sony battery
How to Fix Error Code Camera Error. Turn power off then on
-
Power Cycle the Camera
-
Remove and Reinsert Battery
Ensure your hands are dry when handling the battery to prevent damage. -
Check Memory Card
Formatting will erase all photos and videos on the memory card. Back up important files first. -
Reset Camera Settings
A factory reset will erase all custom settings and configurations. -
Update Camera Firmware
Do not power off the camera during a firmware update as this can permanently damage the device. -
Clean Battery and Card Contacts
Use only a dry cloth - never use liquids or cleaning solutions on electronic contacts. -
Try Different Battery
Only use Sony-approved batteries to prevent damage to your camera.
Parts You May Need
Sony Camera Battery
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Compatible Memory Card
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Sony Camera Battery
Check Price on Amazon
Compatible Memory Card
Check Price on Amazon
Sony Camera Battery
Check Price on Amazon
Compatible Memory Card
Check Price on Amazon
Sony Camera Battery
Check Price on Amazon
Compatible Memory Card
Check Price on Amazon
Sony Camera Battery
Check Price on Amazon
Compatible Memory Card
Check Price on Amazon
Sony Camera Battery
Check Price on Amazon
Compatible Memory Card
Check Price on Amazon
Sony Camera Battery
Check Price on Amazon
Compatible Memory Card
Check Price on Amazon
Sony Camera Battery
Check Price on Amazon
Compatible Memory Card
Check Price on Amazon
Sony Camera Battery
Check Price on Amazon
Compatible Memory Card
Check Price on Amazon
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When to Call a Professional
Contact Sony customer support or an authorized repair center if the error persists after trying all troubleshooting steps, if the camera won't power on at all, or if you notice physical damage to the camera body. Professional repair may be needed for internal hardware failures or complex firmware corruption.Frequently Asked Questions
Why does my Sony camera keep showing the 'Camera Error' message?
Persistent camera error messages usually indicate a firmware glitch, corrupted memory card, failing battery, or in rare cases, internal hardware failure. Try power cycling, resetting settings, and updating firmware to resolve the issue.
Will I lose my photos if I reset my Sony camera?
No, resetting camera settings will not delete photos stored on your memory card. However, it will restore all camera settings to factory defaults, so you'll need to reconfigure your preferences.
Can a bad memory card cause Sony camera errors?
Yes, corrupted or incompatible memory cards can trigger camera error messages. Try using the camera without a memory card or with a different card to isolate the problem.
How do I update Sony camera firmware?
Visit Sony's official support website, search for your camera model, download the latest firmware to a formatted memory card, insert it into your camera, and follow the on-screen update instructions.
Is the Sony camera error covered under warranty?
Camera errors caused by firmware issues are typically covered under Sony's warranty if the camera is still within the warranty period. Hardware failures and damage from misuse may not be covered.