Sony TV Bravia Core Error Code 3002: How to Fix It

Easy 10-20 minutes Medium Severity Verified June 2026
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Error Code
3002
Brand
Sony TV
Product Type
smart_tv
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-20 minutes
Sony TV error code 3002 appears on Bravia Core when a movie or content download has been paused or interrupted, usually due to a network issue, insufficient storage, or a temporary app glitch. This is a medium-severity error that typically does not affect your TV's core functions — only the Bravia Core download queue is impacted. In most cases, you can resolve this quickly by checking your internet connection, freeing up storage space, or restarting the Bravia Core app.
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Tools You'll Need

How to Fix Error Code 3002

  1. Check Your Internet Connection

  2. Resume or Restart the Download in Bravia Core

  3. Check Available Storage Space

  4. Clear the Bravia Core App Cache

    Do not select 'Clear Data' unless necessary, as this will remove your login session and any locally stored download data, requiring you to re-download previously saved content.

  5. Restart Your Sony TV

  6. Update the Bravia Core App and TV Firmware

    Do not turn off your TV or unplug it while a firmware update is in progress, as this can cause serious software damage.

  7. Sign Out and Sign Back In to Bravia Core

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When to Call a Professional

If error 3002 persists after completing all steps above — including clearing the cache, updating firmware, and verifying storage — contact Sony Support directly at their official support website or call their customer service line. Professional help may also be warranted if your TV's internal storage hardware appears to be failing (e.g., the TV cannot recognize any storage at all), or if your Sony Bravia Core account shows billing or entitlement issues that prevent downloads from starting. Sony's support team can escalate the issue to the Bravia Core backend team for account-level fixes.

Frequently Asked Questions

What does error code 3002 mean on a Sony TV?
Error code 3002 on a Sony TV means that a Bravia Core download has been paused or interrupted. This is usually caused by a network connectivity issue, insufficient storage space on the TV, a temporary app glitch, or an outdated version of the Bravia Core app.
How do I resume a paused Bravia Core download?
To resume a paused Bravia Core download, open the Bravia Core app, go to your Downloads or My Library section, select the paused title, and tap 'Resume' or 'Retry.' If no resume option appears, cancel the download and start it again from the content's detail page.
Why does Bravia Core keep pausing downloads?
Bravia Core downloads can keep pausing due to an unstable Wi-Fi connection, low storage space on the TV, an outdated app or firmware version, or a corrupted app cache. Try connecting via Ethernet, freeing up storage, and updating both the app and TV firmware to prevent repeated pauses.
How much storage do I need for Bravia Core downloads?
Bravia Core downloads, especially IMAX Enhanced titles at maximum quality, can require anywhere from 30 GB to over 100 GB of storage depending on the film and quality tier. Sony recommends having at least 10-20 GB of free space before starting a download, though full-quality downloads require much more.
Will clearing the Bravia Core cache delete my downloaded movies?
Clearing the Bravia Core cache will not delete your downloaded movies, but it may interrupt any active or paused downloads. Selecting 'Clear Data' (a separate option) will remove your login session and could affect locally stored content. Always choose 'Clear Cache' only, and avoid 'Clear Data' unless instructed by Sony Support.

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