Synology NAS Error Code 62: How to Fix It

Medium 30-60 minutes Medium Severity Verified June 2026
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Error Code
62
Brand
Synology
Product Type
nas
Severity
Medium
DIY Difficulty
Medium
Estimated Fix Time
30-60 minutes
Synology NAS Error Code 62 indicates a firmware mismatch between your Synology DSM system and one or more connected IP cameras in Surveillance Station. This typically happens after a DSM upgrade, a camera firmware update, or when adding a new camera whose firmware version is incompatible with the current DSM build. Resolving it usually involves updating or downgrading firmware on either the NAS or the camera to bring them back into alignment.
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Tools You'll Need

How to Fix Error Code 62

  1. Note Which Camera Is Affected

    Do not remove or re-add cameras yet. Doing so prematurely can cause configuration loss, including motion detection zones and recording schedules.

  2. Check Synology's Camera Compatibility List

  3. Update DSM to the Latest Version

    Back up your DSM configuration before updating: Control Panel > Update & Restore > Configuration Backup. Also ensure your Surveillance Station recordings are stored on a separate volume so a DSM update cannot affect them.

  4. Update the Camera Firmware

    Never power off the camera during a firmware update — this can permanently brick the device. Use a wired network connection for the update, not Wi-Fi, to prevent connection drops.

  5. Downgrade Camera Firmware If Necessary

    Firmware downgrading is not supported by all camera brands and can void warranties on some models. Confirm the downgrade procedure with the manufacturer before proceeding.

  6. Update Surveillance Station Package

  7. Manually Re-Add the Camera if the Error Persists

    Removing a camera will delete its associated recording schedules and motion detection settings. Export or screenshot your configuration before deleting.

  8. Check for a Surveillance Station Camera Pack Update

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When to Call a Professional

Contact Synology Support (https://www.synology.com/support) if Error 62 persists after updating DSM, Surveillance Station, and camera firmware to compatible versions. Also seek professional help if your camera firmware update fails and the camera becomes unresponsive (a 'bricked' camera may require manufacturer RMA service). If your organization relies on continuous security recording, consider engaging a certified Synology partner to perform the firmware alignment during a scheduled maintenance window to minimize camera downtime.

Frequently Asked Questions

What does Synology Error Code 62 mean?
Error Code 62 in Synology Surveillance Station means there is a firmware version mismatch between your DSM system and a connected IP camera. The camera's current firmware is either too new or too old for the version of Surveillance Station or DSM you are running, so the system cannot fully communicate with or manage the camera.
Will Error Code 62 cause me to lose my camera recordings?
Not directly. Existing recordings stored on your NAS are not deleted by Error Code 62. However, while the error is active, the affected camera may stop recording new footage. Fix the firmware mismatch as soon as possible to resume continuous recording.
Can I fix Error Code 62 without updating my camera firmware?
Sometimes yes. Updating DSM or installing a newer version of Surveillance Station can add compatibility for the camera's current firmware without you needing to touch the camera. Always try updating DSM and Surveillance Station first before modifying the camera firmware.
Why did Error Code 62 appear after a DSM update?
When DSM updates, the version of Surveillance Station and its camera driver compatibility list also changes. If the new DSM version dropped support for an older camera firmware, or requires a newer camera firmware than what your camera is running, Error Code 62 will appear. Check the Synology camera compatibility list to confirm which camera firmware version is required for your new DSM version.
Does Error Code 62 affect all cameras on my NAS or just one?
Error Code 62 is per-camera. Only the specific camera or cameras whose firmware is mismatched will show this error. Other cameras on the same NAS that have compatible firmware will continue to operate normally. Check Surveillance Station's Camera List to see exactly which devices are affected.

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