Synology NAS License Code Invalid: How to Fix It

Q: Why does Synology say my license code is invalid when I just purchased it?

New license keys can take up to 24 hours to activate in Synology's system after purchase. Ensure you're copying the key exactly as provided, including any hyphens or special characters. Also verify the license is compatible with your specific Synology model.

Q: How many camera licenses come with a new Synology NAS?

Most Synology NAS units include 2 free IP camera licenses. Additional licenses must be purchased separately, with pricing varying by the number of cameras you need to support.

Q: Can I use the same license key on multiple Synology devices?

No, each license key is tied to a specific Synology device and cannot be used across multiple NAS units. If you need to transfer a license, you must first remove it from the original device through your Synology account.

Q: What happens to my recordings if my license expires?

Existing recordings remain accessible, but you won't be able to record new footage from cameras that exceed your valid license count. The system will disable cameras in order of their addition until you're within your license limit.

Q: Do I need separate licenses for different camera brands?

No, Synology licenses are universal and work with any IP camera compatible with Surveillance Station, regardless of the camera manufacturer. One license equals one camera connection.

Abstract

The Synology license code invalid error occurs when your Surveillance Station camera license isn't properly assigned or recognized by your NAS system. This error prevents you from adding new cameras to your surveillance setup but is typically easy to resolve through license management.