Canon Printer Error Code 1304: How to Fix It

Q: What does Canon error code 1304 mean?

Canon error code 1304 indicates a paper jam detected in the printer's internal transport path — the route paper travels through the rollers inside the machine. It typically means a sheet of paper, or a torn fragment of one, has become stuck somewhere between the feed tray and the output tray.

Q: Why does my Canon printer keep showing error 1304 even after I cleared the jam?

If error 1304 keeps coming back, there is most likely a small torn piece of paper still inside the machine that you have not found yet. Use a flashlight to carefully inspect every accessible area, including the duplex unit if your model has one. Another cause is dirty or worn feed rollers that repeatedly fail to grip paper properly. Cleaning the rollers with a damp lint-free cloth often solves recurring jams.

Q: How do I access the transport path on a Canon PIXMA printer to clear error 1304?

On most Canon PIXMA models, open the top cover to access the cartridge and transport area. Then check the rear of the printer for a removable rear access door or duplex unit — press the release tabs and pull it straight out. Look into both openings with a flashlight to locate the jammed paper. Always power off and unplug the printer before reaching inside.

Q: Can I prevent Canon error 1304 paper jams in the future?

Yes. Always fan paper before loading to prevent sheets from sticking together, and never overfill the paper tray beyond the marked maximum line. Use paper that matches the printer's supported weight and size, and store paper in a dry place to prevent curling and moisture absorption. Clean the feed rollers every few months using a slightly damp lint-free cloth to maintain good traction.

Q: Do I need to replace any parts to fix Canon error 1304?

In most cases, no replacement parts are needed — a simple jam clearance resolves error 1304. However, if jams happen frequently even with good paper and technique, the feed roller assembly may be worn and slipping. In this situation, replacing the feed roller or separation pad (available as generic replacement parts for most Canon models) can solve the problem. A Canon service technician can confirm whether a roller replacement is needed.

Abstract

Canon printer error code 1304 means there is a paper jam somewhere in the internal transport path — the area where paper travels through rollers and mechanisms inside the printer. This is different from a simple feed tray jam; the paper is stuck deeper inside the machine and may not be immediately visible. The good news is that most 1304 jams can be resolved at home in just a few minutes without any special tools.