Canon Printer Error Code 1310: How to Fix It
Easy 10-20 minutes Medium Severity
Verified June 2026
- Error Code
- 1310
- Brand
- Canon
- Product Type
- printer
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 10-20 minutes
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Tools You'll Need
- Flashlight
- Tweezers (blunt-tipped preferred)
- Lint-free cloth
- Water (for roller cleaning)
How to Fix Error Code 1310
-
Turn Off and Unplug the Printer
Always unplug the printer before reaching inside. Moving parts like the print head carriage can cause injury if the printer powers on unexpectedly. -
Open All Access Panels
-
Locate the Jammed Paper
-
Remove the Jammed Paper Slowly
Do not yank or force the paper out quickly. Torn paper left inside the printer will cause another jam immediately and may damage internal rollers. -
Check for Remaining Paper Fragments
Do not use sharp metal tools inside the printer, as they can scratch rollers or damage the print head assembly. -
Inspect and Clean the Output Rollers
Do not use alcohol or chemical cleaners on rubber rollers, as these can cause the rubber to degrade and crack over time. -
Check and Reload the Paper Tray
-
Close All Panels and Power On
-
Reset the Error Code if It Persists
Parts You May Need
Output feed roller
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Paper separation pad
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Output feed roller
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Paper separation pad
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Output feed roller
Check Price on Amazon
Paper separation pad
Check Price on Amazon
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When to Call a Professional
Contact a Canon-authorized service technician if error code 1310 reappears after multiple jam clearing attempts with no visible paper remaining, if you hear grinding or unusual noises during printing, if the output rollers appear cracked or severely worn and need replacement, or if the paper feed mechanism feels stiff or broken. Canon's support line (1-800-652-2666) can also help diagnose whether your printer needs a service center visit, especially if the printer is still under warranty.Frequently Asked Questions
What does Canon error code 1310 mean?
Canon error code 1310 means the printer has detected a paper jam at the output area — the section where printed pages exit the machine. The printer stops to prevent damage to internal components until the jam is cleared.
Why does my Canon printer keep showing error 1310 even after I removed the paper?
If error 1310 keeps coming back, there is likely a small torn piece of paper still inside the printer that you may have missed. Open all access panels, use a flashlight, and inspect every part of the paper path thoroughly. Worn or dirty output rollers can also cause repeated jams — cleaning or replacing them often resolves recurring error 1310 issues.
Can I pull the jammed paper out from the front output slot?
Yes, but do it slowly and carefully, pulling in the natural direction of the paper path. If resistance is strong, do not force it. Instead, open the rear access panel to reduce tension on the paper and try again from behind. Forcing paper out against resistance is the leading cause of torn fragments being left inside the printer.
Will error 1310 damage my Canon printer?
A single paper jam generally does not cause permanent damage as long as you remove it carefully. However, repeatedly forcing jammed paper, leaving torn fragments inside, or ignoring the error and trying to force prints through can damage the output rollers, feed assembly, or print head over time. Always clear jams gently and completely.
How do I prevent Canon error 1310 paper jams in the future?
To prevent future 1310 errors, always use paper that meets Canon's recommended weight and size specifications for your model, never overfill the paper tray, keep paper stored in a dry place to prevent moisture warping, fan and align paper before loading, and periodically clean the rollers with a damp lint-free cloth. Avoid using wrinkled, torn, or previously printed-on paper as this significantly increases jam risk.