Canon Printer Error Code 2700: How to Fix It

Easy 5-20 minutes Medium Severity Verified June 2026
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Error Code
2700
Brand
Canon
Product Type
printer
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
5-20 minutes
Canon printer error code 2700 means the scanner unit (the top lid of your printer that houses the glass scanning surface) is detected as open or not fully closed during a print or copy operation. The printer's sensors cannot confirm the lid is securely latched, so it pauses all jobs as a safety precaution. In most cases this is a simple mechanical fix — either the lid isn't fully closed, something is obstructing it, or the lid sensor needs attention.
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Tools You'll Need

How to Fix Error Code 2700

  1. Cancel the Current Print Job and Restart the Printer

    Do not yank the power cord without pressing the power button first — always use the button to allow the printer to park its print heads safely.

  2. Fully Open and Re-Close the Scanner Unit

    Support the scanner unit with your hand while it is open — do not let it fall or slam shut, as this can damage the lid hinges or the glass.

  3. Check for and Remove Any Paper Jams Inside the Scanner Area

    Do not insert metal tools near the scanner glass or interior components. Power the printer off before reaching inside.

  4. Inspect the Scanner Lid Sensor and Contact Points

    Do not apply water or liquid cleaners to sensor components. Use only a dry or very slightly dampened cotton swab.

  5. Check and Clean the Hinge Area

  6. Reset the Printer to Factory Defaults (Last Software Resort)

    A factory reset will erase saved network profiles and custom settings. Write down your current settings before performing this step.

  7. Update or Reinstall the Printer Driver on Your Computer

Parts You May Need

Scanner lid hinge assembly
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Scanner unit lid sensor
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Scanner lid hinge assembly
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Scanner unit lid sensor
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Scanner lid hinge assembly
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Scanner unit lid sensor
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When to Call a Professional

If you have confirmed the scanner lid closes completely and evenly, there is no debris or obstruction, and the printer still displays error 2700 after a factory reset and driver reinstall, the internal lid sensor or sensor wiring may be faulty. At that point, the repair requires disassembling the printer housing to access and test or replace the sensor — a job best handled by a Canon-authorized service technician. Also contact a professional if you notice the scanner lid hinges are cracked or broken, the glass is damaged, or the printer is still under warranty, as DIY disassembly may void the warranty.

Frequently Asked Questions

What does Canon error code 2700 mean?
Canon error code 2700 means the printer has detected that the scanner unit (the top lid containing the scanner glass) is open or not fully closed. The printer halts all operations until the lid is confirmed as securely shut by its internal sensor.
Why does my Canon printer keep showing error 2700 even when the lid is closed?
If the lid appears closed but error 2700 persists, the most common causes are: a small piece of debris preventing a full seal, a stuck or dirty lid sensor tab, a worn hinge causing the lid to sit unevenly, or a faulty sensor that needs professional replacement. Try cleaning the hinge and sensor area with a dry cotton swab and firmly pressing the lid shut on both sides.
Can I fix Canon error 2700 without calling a technician?
Yes, in the vast majority of cases. Error 2700 is usually caused by the scanner lid not being fully closed, a paper fragment blocking the lid, or a dirty sensor — all of which you can resolve yourself in minutes without any tools. Only a broken hinge or failed internal sensor would require professional repair.
Will error 2700 damage my Canon printer if I ignore it?
No, error 2700 itself will not damage your printer. However, the printer will refuse to print or copy while this error is active. Ignoring it simply means your printer remains non-functional until the issue is resolved.
Does Canon error 2700 affect all printer models?
Error code 2700 is most commonly associated with Canon PIXMA series inkjet printers that have a built-in flatbed scanner. The specific models affected include various PIXMA MG, MX, TS, and TR series printers. The troubleshooting steps are the same across all affected models. Check your printer's manual or Canon's support site to confirm your model uses this code.

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