Samsung TV Error Code 900: How to Fix It

Easy 15-45 minutes Medium Severity Verified June 2026
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Error Code
900
Brand
Samsung TV
Product Type
smart_tv
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-45 minutes
Samsung TV Error Code 900 indicates a problem with the Samsung Smart Hub or app store, preventing you from downloading, updating, or launching apps. This error is typically caused by network connectivity issues, corrupted Smart Hub data, outdated firmware, or a temporary server-side glitch on Samsung's end. The good news is that Error Code 900 is almost always fixable at home without any tools or professional help.
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Tools You'll Need

How to Fix Error Code 900

  1. Check Samsung's Server Status

  2. Restart Your Samsung TV

    Wait the full 60 seconds before plugging back in — this ensures the TV's internal memory fully clears.

  3. Check and Reset Your Internet Connection

  4. Reset Smart Hub

    Resetting Smart Hub removes all downloaded apps and saved login credentials for those apps. Make sure you know your Samsung account username and password before proceeding.

  5. Update Your TV's Firmware

    Do not turn off your TV or unplug it during a firmware update. Interrupting the update can permanently damage the TV's software.

  6. Change Your TV's DNS Settings

  7. Perform a Factory Reset (Last Resort)

    A factory reset erases ALL settings, downloaded apps, and personal data on the TV. Only use this as a last resort after trying all other steps.
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When to Call a Professional

If Error Code 900 persists after completing all steps including a factory reset, the issue may be related to a hardware fault in the TV's internal storage or network adapter. Contact Samsung Support directly at 1-800-SAMSUNG or visit samsung.com/us/support to open a service ticket. If your TV is still under warranty, Samsung may repair or replace it at no cost. A certified Samsung repair technician will be needed if the Smart Hub module or main board requires physical repair or replacement.

Frequently Asked Questions

What does Error Code 900 mean on a Samsung TV?
Error Code 900 on a Samsung TV indicates that the Smart Hub or app store cannot connect to Samsung's servers. It is most commonly caused by internet connectivity problems, corrupted Smart Hub data, outdated TV firmware, or a temporary outage on Samsung's end.
Will resetting Smart Hub delete all my apps?
Yes, resetting Smart Hub will remove all downloaded apps and sign you out of your Samsung account on the TV. However, your app purchases and subscriptions are tied to your Samsung and streaming accounts, so you can reinstall apps and log back in after the reset without losing your subscription history.
How do I reset the Smart Hub on my Samsung TV?
Press the Home button on your remote, then go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Enter your PIN when prompted (the default PIN is 0000). The Smart Hub will reset and reload from scratch.
Why does Samsung TV Error Code 900 keep coming back?
If Error Code 900 keeps returning, the most likely causes are an unstable internet connection, recurring Smart Hub data corruption, or your TV's firmware being out of date. Try using a wired Ethernet connection for more stability, keep your firmware updated, and check Samsung's server status during recurring incidents to rule out server-side outages.
Can I fix Samsung TV Error Code 900 without losing my settings?
Yes — the first several fixes (restarting the TV, checking your internet, changing DNS settings, and updating firmware) do not erase your settings. Only Reset Smart Hub removes apps and saved credentials, and a full Factory Reset erases everything. Try the non-destructive steps first before moving to a reset.

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