Wyze Camera Error Code 10: How to Fix It

Easy 10-25 minutes Medium Severity Verified June 2026
Summarize with ChatGPTSummarize with ClaudeSummarize with Perplexity Add as Preferred Source on Google
Error Code
10
Brand
Wyze
Product Type
camera
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-25 minutes
Wyze Camera Error Code 10 appears when your Wyze Cam cannot connect to your WiFi network because the password entered during setup is wrong or has changed. This is a software and network configuration issue — not a hardware failure — so no replacement parts are needed. With a few quick steps, you can re-enter the correct credentials and have your camera streaming again in minutes.
Ad

Tools You'll Need

How to Fix Error Code 10

  1. Confirm Your WiFi Password Is Correct

  2. Power Cycle the Wyze Camera

    Do not unplug the camera while it is actively updating firmware, indicated by a rapidly flashing blue light. Wait for the update to finish first.

  3. Delete the Camera from the Wyze App and Re-Add It

  4. Check for Special Characters or Spaces in Your WiFi Password

    Changing your WiFi password will disconnect all devices on your network. Be prepared to reconnect your phone, smart TV, computers, and other smart home devices to the updated network.

  5. Confirm You Are Connecting to the 2.4 GHz Band

  6. Reset the Wyze Camera to Factory Defaults

    A factory reset will erase all camera settings, schedules, and local SD card event records. Back up any important footage from the SD card before proceeding if possible.

  7. Update the Wyze App and Camera Firmware

Ad

When to Call a Professional

Error Code 10 is almost always resolved through software and network configuration steps. You should contact Wyze Support (support.wyze.com) if the camera continues to fail authentication after a factory reset, all credentials are verified correct, and the 2.4 GHz band is confirmed available. Additionally, if your router is managed by your internet service provider (ISP) and you cannot access its admin settings to change band or password configurations, contact your ISP for assistance. Hardware failure causing Error Code 10 is extremely rare, but if Wyze Support determines the camera's WiFi radio is defective and the device is under its one-year warranty, they can process a replacement.

Frequently Asked Questions

Why does my Wyze camera keep saying the WiFi password is wrong when I know it's correct?
The most common reasons are: you are entering the password for the 5 GHz band but Wyze cameras only support 2.4 GHz, there is a special character or space in the password that the camera misreads, or the Wyze app has a temporary glitch storing incorrect credentials. Delete the camera from the app, power cycle it, and re-add it while carefully verifying the 2.4 GHz network name and password character by character.
Does Wyze camera support 5 GHz WiFi?
No. All standard Wyze Cam models (Wyze Cam v1, v2, v3, Pan, Pan v2, and Pan v3) only support 2.4 GHz WiFi networks. The Wyze Cam OG and some newer models also support only 2.4 GHz unless specifically listed otherwise in their specs. If your router uses the same name for both bands, you must separate them or disable 5 GHz temporarily during setup.
Will resetting my Wyze camera delete my footage?
A factory reset clears the camera's saved settings, WiFi credentials, and configuration, but it does not automatically erase video files stored on a microSD card inserted in the camera. However, to be safe, remove the microSD card before resetting and view any important recordings on a computer. Cloud event recordings stored in Wyze's servers under your account are not affected by a camera reset.
Can I connect my Wyze camera to a mobile hotspot to fix Error Code 10?
Yes. You can temporarily connect your Wyze camera to a mobile hotspot to test whether the issue is with your home router or the camera itself. Create a hotspot on your phone with a simple alphanumeric name and password (no special characters), then set up the Wyze camera on that network. If it connects successfully, the problem lies with your home router's settings, band configuration, or password format.
How do I know if my Wyze camera is getting an Error Code 10 versus another connection error?
In the Wyze app, Error Code 10 is specifically labeled as an incorrect password or authentication failure when you attempt to connect the camera during setup. The camera's status LED will typically flash yellow, indicating it is waiting or failing to authenticate. Other error codes like Error 90 indicate a different type of connectivity issue unrelated to the password. If you see 'Error Code 10' on screen during the setup process, focus on verifying your WiFi password and network band as described in this guide.

Related Error Codes