Wyze Camera Error Code 13: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
13
Brand
Wyze
Product Type
camera
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Wyze Camera Error Code 13 means your camera is unable to upload video clips or events to the Wyze cloud servers. This is typically caused by network connectivity problems, an expired or inactive Cam Plus subscription, incorrect account settings, or a temporary issue with Wyze's cloud infrastructure. The good news is that this error is almost always fixable without any special tools or technical expertise.
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Tools You'll Need

How to Fix Error Code 13

  1. Check the Wyze Service Status

  2. Restart Your Wyze Camera

    Do not pull the cable by the cord — grip the connector firmly to avoid damaging the USB port on the camera.

  3. Verify Your Internet Connection

  4. Check Your Wyze Account and Subscription Status

  5. Force-Close and Update the Wyze App

  6. Update Your Camera Firmware

    Never unplug or power off the camera during a firmware update — doing so can corrupt the firmware and permanently damage the device.

  7. Check Router Settings and Firewall

  8. Delete and Re-Add the Camera in the Wyze App

    Deleting the device from the app will remove all locally stored settings for that camera. You will need to reconfigure any motion detection zones, notification preferences, and schedules.
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When to Call a Professional

Contact Wyze Support directly (support.wyze.com) if Error Code 13 persists after completing all steps above, especially if the camera is still under warranty. Wyze's support team can check your account's cloud upload logs and determine if there is a backend issue tied to your specific device. If your camera is out of warranty and no DIY steps resolve the error, hardware failure or permanent firmware corruption may be the cause, and replacing the camera is typically more cost-effective than professional repair.

Frequently Asked Questions

What does Wyze Error Code 13 mean?
Wyze Error Code 13 means the camera failed to upload a video clip or event to Wyze's cloud servers. This can be caused by internet connectivity issues, an expired subscription, outdated firmware or app, or a temporary outage on Wyze's end.
Will my Wyze camera still record locally if I get Error Code 13?
Yes. If you have a microSD card installed in your Wyze camera, local continuous or event recording will still work even when cloud uploads fail. You can access local recordings through the Wyze app under the camera's Playback option.
Does Wyze Error Code 13 mean my subscription expired?
Not always, but an expired Cam Plus or Cam Plus Lite subscription is one of the most common causes of Error Code 13. Check your subscription status in the Wyze app under Account > Services to confirm it is active and assigned to your camera.
How do I fix Wyze Error Code 13 without resetting the camera?
Start by restarting the camera by unplugging and replugging it, then check the Wyze service status page, verify your Wi-Fi connection, and update both the Wyze app and camera firmware. In many cases, these steps resolve Error Code 13 without needing to perform a full factory reset.
Why does my Wyze camera keep showing Error Code 13 even after restarting?
Persistent Error Code 13 after a restart usually points to a subscription issue, a router firewall blocking Wyze's cloud servers, or an ongoing Wyze service outage. Check status.wyze.com for outages, verify your subscription in the app, and review your router's firewall settings to ensure outbound traffic on ports 443 and 8443 is allowed.

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