Wyze Camera Error Code 14: How to Fix It

Easy 5-20 minutes Medium Severity Verified June 2026
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Error Code
14
Brand
Wyze
Product Type
camera
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
5-20 minutes
Wyze Camera Error Code 14 indicates that motion alert notifications have been disabled on your Wyze Cam, meaning your camera will no longer send you alerts when movement is detected. This can happen due to a toggled setting in the Wyze app, a firmware glitch, scheduled rules overriding your preferences, or account-level notification settings being turned off. The good news is that this is almost always a software or settings issue that you can resolve quickly without any special tools or technical expertise.
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Tools You'll Need

How to Fix Error Code 14

  1. Check the Motion Detection Toggle in the Wyze App

  2. Verify App-Level Notification Permissions

  3. Check and Disable Any Conflicting Wyze Rules

  4. Restart the Wyze Camera

    Unplug only the camera's USB power cable — do not attempt to open or disassemble the camera unit.

  5. Update the Wyze App and Camera Firmware

    Do not unplug or power off the camera during a firmware update, as this could corrupt the firmware.

  6. Check Your Cam Plus or Subscription Status

  7. Clear App Cache and Re-login

  8. Factory Reset the Camera as a Last Resort

    A factory reset will erase all local settings on the camera. Make sure you know your Wi-Fi credentials before resetting, as you will need to set up the camera again.
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When to Call a Professional

Wyze cameras are consumer-grade IoT devices that are designed to be fully user-serviceable through the app. If you have completed all steps above — including a factory reset and firmware update — and the camera still shows Error Code 14 or fails to send motion alerts, contact Wyze Customer Support directly at support.wyze.com. Wyze offers live chat and email support and can issue a warranty replacement if the device has a hardware defect. There is no need to hire a third-party technician for a Wyze camera issue; professional repair is not cost-effective for this class of device.

Frequently Asked Questions

What does Wyze Error Code 14 mean?
Wyze Error Code 14 means that motion alert notifications are currently disabled on your Wyze Cam. This means the camera will not send push notifications to your phone when motion is detected. It is usually caused by a toggled-off setting in the Wyze app, a conflicting Rule or Schedule, or a notification permission issue on your smartphone.
Why did my Wyze camera stop sending motion alerts suddenly?
Sudden loss of motion alerts on a Wyze camera is most often caused by a Wyze Rule or Schedule that automatically turned off motion detection, an OS update on your phone that revoked the Wyze app's notification permissions, an expired Cam Plus subscription, or a firmware bug. Walk through the app settings to check each of these causes one by one.
Will a factory reset fix Wyze Error Code 14?
A factory reset is an effective last resort for Error Code 14 if simpler fixes like re-enabling the motion toggle, restarting the camera, and updating firmware have not worked. The reset clears any corrupted local configuration data. Keep in mind you will need to re-add the camera to your Wyze account and reconfigure all settings after resetting.
Do I need Cam Plus to get motion alerts on my Wyze camera?
Basic motion detection notifications are available on Wyze cameras without a paid subscription, but a Cam Plus or Cam Plus Lite subscription is required for advanced features like AI-powered person, vehicle, or package detection alerts. If your Error Code 14 appeared after a subscription lapsed, check your account's Services section and confirm your plan is active and assigned to the right camera.
How do I stop Wyze Rules from disabling my motion alerts?
In the Wyze app, tap the menu and go to Rules. Review all Schedules, Shortcuts, and Device Triggers. If you find any rule with an action that turns off motion detection or notifications for your camera, you can edit that rule to remove the action, disable the rule entirely, or delete it. After making changes, manually verify that your camera's motion detection and notification toggles are turned on in the camera's Settings.

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