Arlo Camera Error Code 11: How to Fix It

Easy 5-10 minutes Medium Severity Verified June 2026
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Error Code
11
Brand
Arlo
Product Type
camera
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
5-10 minutes
Error Code 11 on Arlo cameras means the built-in microphone has been disabled in the camera's settings. This is not a hardware failure but a configuration setting that prevents audio recording. Your camera will still capture video, but no sound will be recorded or heard during live streaming.
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How to Fix Error Code 11

  1. Open the Arlo App

  2. Navigate to Camera Settings

  3. Locate Audio Settings

  4. Enable the Microphone

  5. Reset the Camera (Optional)

    If your camera is mounted high, use a stable ladder and have someone assist you.

  6. Check for Firmware Updates

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When to Call a Professional

If after following all steps the error remains, contact Arlo Support. This may indicate a hardware defect requiring replacement.

Frequently Asked Questions

Why did my Arlo camera suddenly show Error Code 11?
This error usually occurs if the microphone was accidentally turned off in the camera settings, or after a firmware update that reset audio preferences.
Can I fix Error Code 11 without the app?
No, the mic setting can only be changed through the Arlo app or web interface. There is no physical button for this.
Will resetting my Arlo camera fix Error Code 11?
A soft reset (power cycle) may help if the camera is glitching, but the most common fix is enabling the mic in settings.
Does Error Code 11 affect video recording?
No, only audio is affected. Video recording and live streaming will continue to work normally.
Is there a way to prevent Error Code 11 from happening again?
After enabling the mic, you can lock the camera settings with a PIN in the app to prevent accidental changes.

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