Arlo Camera Error Code 13: How to Fix WiFi Direct Fault
Easy 15-20 minutes Medium Severity
Verified June 2026
- Error Code
- 13
- Brand
- Arlo
- Product Type
- camera
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-20 minutes
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How to Fix Error Code 13
-
Restart Your Arlo Camera and Base Station
Ensure the camera battery is properly seated. -
Check WiFi Direct Connection
-
Reset the Camera by Syncing
-
Update Firmware
Do not turn off power during the update. -
Re-add the Camera to Your Account
This will erase all custom settings for that camera.
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When to Call a Professional
If the error persists after all steps, contact Arlo Support as it may indicate a hardware defect. There are no user-serviceable parts inside the camera.Frequently Asked Questions
What does error code 13 mean on Arlo Pro 4?
Error code 13 means a WiFi Direct connection fault between the camera and the base station or SmartHub. It often occurs after a power loss or network change.
How do I reset the Arlo Pro 4 camera for error 13?
Remove the battery for 10 seconds, then press and hold the sync button on the back for 10-15 seconds until the LED blinks amber. Then re-sync with the base station.
Can a firmware update fix Arlo error 13?
Yes, sometimes a firmware update resolves connection bugs. Check for updates in the Arlo app under Settings > My Devices > your camera > Firmware Update.
How do I sync my Arlo Pro 4 camera to the base station?
Press the sync button on the base station for 3 seconds until the LED blinks green, then press the sync button on the camera for 2 seconds. Wait for the camera LED to turn solid green.
Why does my Arlo keep showing error code 13?
It could be due to a weak WiFi signal, interference, outdated firmware, or a hardware issue. Try moving the camera closer to the base station and ensure no large metal objects obstruct the signal.