August Smart Lock Cannot Connect Error: How to Fix It

Q: How often should I reset my August smart lock's Bluetooth?

You should only reset the Bluetooth when experiencing connection issues. Regular resets aren't necessary and may require recalibration. Most August locks maintain stable connections for months without intervention.

Q: Will resetting the lock delete my access codes and users?

No, removing the batteries for 60 seconds only resets the Bluetooth radio. Your access codes, user permissions, and lock settings are stored in the August cloud and will be restored when you reconnect through the app.

Q: My August lock still won't connect after the battery reset. What's next?

Try updating the August app, restart your phone, check if your phone's operating system needs updates, and ensure you're within 10 feet of the lock. If issues persist, contact August support for advanced troubleshooting or potential hardware replacement.

Q: Can I use my August lock during the reset process?

Yes, you can still use the physical key override during the reset process. However, smart features like app control, auto-lock, and notifications will be unavailable until you complete the reconnection process.

Q: How do I know if my August lock batteries need replacement?

The August app will send low battery notifications, and the lock may exhibit slow operation or intermittent connectivity issues. Most August locks use 4 AA lithium batteries and typically last 6-12 months depending on usage frequency.

Abstract

The 'Cannot connect to lock' error on August smart locks occurs when the Bluetooth radio becomes unresponsive, preventing your phone from communicating with the device. This common issue can usually be resolved by performing a battery sled reset to restore the Bluetooth connection.