August Smart Lock Error Code 3: How to Fix It

Q: What does August error code 3 mean?

Error code 3 means the auto-unlock feature is not triggering because the app does not have proper location permissions or your phone's location services are off. It's a permission/configuration issue, not a hardware failure.

Q: How do I reset August Smart Lock?

To reset, remove the lock from the August app (Settings > Remove Lock) and then re-add it. Alternatively, perform a factory reset by removing the battery, pressing and holding the reset button on the inside of the lock for 10 seconds, then releasing.

Q: Why does my August lock keep losing location permissions?

This can happen if your phone's OS updates change permission settings, or if a battery optimization feature revokes background location access. Ensure the August app is whitelisted from battery optimization and set location to 'Always'.

Q: Does August auto-unlock work without internet?

Auto-unlock uses Bluetooth and location services on your phone, so it can work without internet as long as your phone's GPS is functioning. However, initial setup and firmware updates require internet.

Q: Can a low battery cause error code 3?

While low battery can cause connectivity issues, error code 3 is specifically tied to location permissions. However, if the lock's battery is critically low, replace it with 4 new AA alkaline batteries to rule out power issues.

Abstract

Error code 3 on your August Smart Lock indicates that the auto-unlock feature isn't triggering because the app has lost location permissions or your phone's location services are disrupted. This guide walks you through checking permissions, restarting your phone, and reconfiguring auto-unlock settings to resolve the issue quickly.