August Smart Lock Error Code 5: How to Fix It

Q: What does error code 5 mean on August Smart Lock?

Error code 5 indicates a bolt jam, meaning the deadbolt is stuck or unable to move fully due to misalignment, dirt, or low battery.

Q: Can low batteries cause error code 5 on August lock?

Yes, low batteries can prevent the motor from having enough power to move the bolt, leading to a jam error. Replace batteries first.

Q: How do I lubricate my August Smart Lock?

Use a dry graphite lubricant on the deadbolt and the mechanism. Avoid WD-40 or oil-based lubricants. Remove the lock from the door before applying.

Q: Will factory reset fix error code 5?

A factory reset may clear a temporary software glitch, but the root cause is usually mechanical. Try alignment and lubrication first.

Q: How do I recalibrate my August lock after fixing a jam?

In the August app, go to Settings > Lock Calibration and follow the prompts to set the lock's extended and retracted positions.

Abstract

Error code 5 on your August Smart Lock indicates a bolt jam, meaning the lock is having trouble moving the deadbolt. This is often caused by door misalignment, a dirty or sticky bolt, or low battery. Follow the steps below to resolve the issue safely.