August Lock Error Code 6: How to Fix Smart Keypad Disconnected

Easy 10-20 minutes Medium Severity Verified June 2026
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Error Code
6
Brand
August
Product Type
smart_lock
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-20 minutes
Error code 6 on your August smart lock means the Smart Keypad has lost connection to the lock. This typically happens due to low battery, interference, or pairing issues. Follow these steps to reconnect your keypad and restore full functionality.
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Tools You'll Need

How to Fix Error Code 6

  1. Check Keypad Batteries

    Use only lithium batteries; alkaline may leak and damage the keypad.

  2. Move Keypad Closer to Lock

  3. Re-pair the Keypad

    Make sure your lock is connected to the app and Bluetooth is enabled on your phone.

  4. Reset the Keypad

    This will erase all settings and require complete re-pairing.

  5. Update Firmware

    Ensure your phone has a strong Wi-Fi/Bluetooth connection during update.

Parts You May Need

CR123A lithium battery
Check Price on Amazon
CR123A lithium battery
Check Price on Amazon
CR123A lithium battery
Check Price on Amazon
CR123A lithium battery
Check Price on Amazon
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When to Call a Professional

If the keypad still shows error code 6 after replacing batteries and re-pairing, the keypad hardware may be faulty. Contact August support for a replacement if under warranty.

Frequently Asked Questions

Why does my August keypad keep disconnecting?
Common causes include low battery, distance or interference from other electronics, or outdated firmware. Try replacing batteries and moving the keypad closer to the lock.
How do I know if my August keypad battery is low?
The keypad LED may flash red when pressing buttons, or the August app will show a low battery warning for the keypad.
Can I use my August lock without the keypad?
Yes, you can still lock/unlock via the August app, auto-unlock, or by using the lock's touch-to-open feature (if supported). The keypad is optional.
What is the battery type for August keypad?
The August Smart Keypad uses a CR123A or CR2 lithium battery (check your model; most use CR123A).
How do I factory reset the August keypad?
Press and hold the connection button on the back of the keypad for 15 seconds until the LED turns red, then release. The keypad will restart and be ready to pair again.

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