August Smart Lock Error Code 8: How to Fix It
Easy 15-30 minutes Medium Severity
Verified June 2026
- Error Code
- 8
- Brand
- August
- Product Type
- smart_lock
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-30 minutes
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Tools You'll Need
- Smartphone with August app
- Paperclip (for reset button)
- New batteries (if needed)
How to Fix Error Code 8
-
Check Battery Level
Always use fresh, high-quality batteries to prevent power issues during firmware updates. -
Reconnect to Wi-Fi
-
Retry the Firmware Update
Do not close the app or move away from the lock during the update. Ensure your phone is connected to Wi-Fi. -
Hard Reset the Lock (if update fails)
A factory reset will remove all user codes and settings. You will need to set up the lock again in the app. -
Re-add the Lock in the August App
Make sure your phone and lock are within 10 feet of the router during setup.
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When to Call a Professional
If you've tried all steps and the lock still shows error 8 or doesn't connect, contact August Support. There may be a hardware issue with the lock's Wi-Fi module or firmware corruption that requires professional assistance.Frequently Asked Questions
What does error code 8 on August Smart Lock mean?
It means the firmware update was interrupted, leaving the lock in an incomplete state.
Can I still use my August lock with error code 8?
The lock may be unresponsive or unable to connect to the app. It's best to fix the error before relying on the lock.
Will a factory reset fix error code 8?
Yes, a factory reset clears the interrupted update and allows you to reinstall the firmware fresh.
Why does my August lock keep failing to update?
Common causes include weak Wi-Fi signal, low batteries, or using the wrong network (2.4GHz required).
How do I contact August support for error code 8?
You can reach August Support via their website or app for further troubleshooting or replacement options.