August Smart Lock Error Code 9: How to Fix App Pairing Failure

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
9
Brand
August
Product Type
smart_lock
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Error code 9 on your August Smart Lock indicates that the lock failed to pair with the August app. This usually happens during initial setup or after a Wi-Fi/bluetooth disruption. Follow these steps to reconnect your lock and app.
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Tools You'll Need

How to Fix Error Code 9

  1. Check Bluetooth and Phone Settings

  2. Close and Reopen the August App

  3. Restart Your Smartphone

  4. Reset the August Lock

    Resetting will erase all saved settings and paired phones. Ensure you have physical key access before proceeding.

  5. Re-Pair the Lock in the App

  6. Update Lock Firmware

  7. Contact August Support

Parts You May Need

4 AA batteries
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4 AA batteries
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4 AA batteries
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4 AA batteries
Check Price on Amazon
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When to Call a Professional

If you've reset the lock and updated firmware but still see error 9, the Bluetooth module may be faulty. Contact August support for warranty replacement. No professional installer needed.

Frequently Asked Questions

What does August error code 9 mean?
Error code 9 means the August app cannot pair with your lock, usually due to Bluetooth issues or connection timeouts.
How do I reset my August lock to fix error 9?
Press and hold the Reset button on the lock for 10 seconds until you hear a long beep. Then re-pair the lock in the app.
Will resetting my August lock delete my settings?
Yes, resetting will erase all saved settings, codes, and paired phones. You'll need to set up the lock again from scratch.
Can a dead battery cause error code 9?
Low battery can cause connectivity issues. Replace with 4 fresh AA batteries and try pairing again.
Do I need a professional to fix error code 9?
No, this is a simple fix you can do yourself. If resetting doesn't help, contact August support for a replacement.

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