August Smart Lock Wi-Fi Bridge Offline: How to Fix It

Q: Why does my August bridge keep going offline?

Common causes include weak Wi-Fi signal, power interruptions, router issues, or the bridge being too far from the lock. Ensure stable power, strong Wi-Fi coverage, and proper placement within 10-15 feet of your lock.

Q: Can I use my August lock without the Wi-Fi bridge?

Yes, you can still lock and unlock using the August app when your phone is within Bluetooth range of the lock, physical keys, or the keypad if you have one. The bridge only enables remote access when you're away from home.

Q: How do I know if my August bridge is working?

A properly functioning bridge shows a solid blue LED light and appears as 'Connected' in the August app under Settings > Wi-Fi Bridge. You should also be able to control your lock remotely when away from home.

Q: What's the range between August lock and bridge?

The August Connect bridge should be placed within 10-15 feet of your smart lock for optimal Bluetooth connectivity. Walls, metal objects, and other electronic devices can reduce this range.

Q: Do I need to replace my August bridge if it keeps failing?

Try all troubleshooting steps first. If the bridge consistently fails, has no LED response, or is physically damaged, contact August support for a replacement. Bridges typically last several years with normal use.

Abstract

When your August smart lock shows 'Wi-Fi bridge offline' or 'August bridge offline,' it means the Connect Wi-Fi bridge has lost power or moved out of Bluetooth range from your lock. This prevents remote access through the August app but doesn't affect local key access.