Ring Camera Error Code 1: How to Fix It
Easy 10-15 minutes Medium Severity
Verified June 2026
- Error Code
- 1
- Brand
- Ring
- Product Type
- camera
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 10-15 minutes
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Tools You'll Need
- Smartphone with Ring app
How to Fix Error Code 1
-
Check Your WiFi Network
-
Move Ring Device Closer to Router
-
Restart the Ring Device
Do not use any tools. Use your finger to press the button. -
Reconnect in the Ring App
-
Check for Interference
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When to Call a Professional
Contact Ring support if the error persists after these steps. You may need a WiFi extender or the device may be faulty.Frequently Asked Questions
Why does my Ring camera keep showing error code 1?
This usually means the camera keeps losing WiFi connection. Common causes: weak signal, router issues, or interference. Try the steps above, and if it persists, consider a WiFi extender or resetting your router.
How do I reset my Ring camera to fix error code 1?
Press and hold the setup button on the camera for 20 seconds until the light turns off and back on. Then reconnect it in the Ring app.
Can I fix error code 1 without losing my recordings?
Yes, restarting the device or reconnecting to WiFi does not delete your recordings. They are stored in the cloud and will still be accessible.
What WiFi signal strength does Ring need?
Ring recommends a minimum signal strength of -70 dBm or better. You can check signal strength in the Ring app under Device Health.
Is error code 1 covered under warranty?
If the device is within its warranty period and the error is due to a hardware defect, Ring may replace it. Contact Ring support for assistance.