Ring Camera Error Code 11: How to Fix It
Easy 15-30 minutes Medium Severity
Verified June 2026
- Error Code
- 11
- Brand
- Ring
- Product Type
- camera
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-30 minutes
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Tools You'll Need
- Smartphone with Ring app installed
- Stable Wi-Fi connection (2.4 GHz or 5 GHz)
- Wi-Fi extender or Ring Chime Pro (if signal is weak)
- Circuit breaker access (for hardwired cameras only)
How to Fix Error Code 11
-
Check Your Internet Connection
-
Reboot Your Ring Camera
If your Ring camera is hardwired into your home electrical system, switch off the appropriate circuit breaker before unplugging or handling any wiring. Do not touch exposed wires. -
Move the Camera Closer to Your Router (Temporarily)
-
Check Wi-Fi Signal Strength in the Ring App
-
Manually Trigger a Firmware Update via the Ring App
Do not interrupt power to the camera during a firmware update. An interrupted update is exactly what causes Error Code 11, and repeatedly interrupting updates can potentially brick the device. -
Perform a Factory Reset (Last Resort)
A factory reset erases all saved settings, event history stored on the device, and linked configurations. Ensure you have noted any custom motion zones or settings you will want to re-enter after the reset. -
Update the Ring App and Check for Service Outages
Parts You May Need
Wi-Fi Range Extender
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Ring Chime Pro
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Wi-Fi Range Extender
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Ring Chime Pro
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Wi-Fi Range Extender
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Ring Chime Pro
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Wi-Fi Range Extender
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Ring Chime Pro
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When to Call a Professional
If you have completed all steps including a factory reset and the camera still displays Error Code 11 or fails to complete a firmware update, contact Ring Support directly at support.ring.com or 1-800-656-1918. Ring may need to remotely push a corrected firmware package to your device or, in rare cases, issue a warranty replacement. If your Ring camera is hardwired and you are uncomfortable working near your home's electrical system, hire a licensed electrician to safely disconnect and reconnect the device.Frequently Asked Questions
What does Error Code 11 mean on a Ring camera?
Error Code 11 on a Ring camera means that a firmware update was interrupted before it could finish. This is usually caused by a Wi-Fi dropout, power interruption, or a temporary Ring server issue during the update process.
Will Ring Error Code 11 delete my video history?
No, an interrupted firmware update (Error Code 11) does not delete your cloud-stored video history. Your recorded clips saved through a Ring Protect Plan remain on Ring's servers. However, if you perform a factory reset to fix the error, any settings stored locally on the device will be cleared.
How long does a Ring camera firmware update take?
A Ring camera firmware update typically takes between 5 and 15 minutes, depending on the size of the update and the speed of your internet connection. Ensure the camera stays powered and connected to Wi-Fi for the entire duration to avoid interruptions.
Can a weak Wi-Fi signal cause Ring Error Code 11?
Yes, a weak Wi-Fi signal is one of the most common causes of Ring Error Code 11. If the camera loses its connection during a firmware download or installation, the update fails and Error 11 is triggered. Check your signal strength in the Ring app under Device Health and aim for an RSSI value between 0 and -60.
Does Ring Error Code 11 mean my camera is broken?
Not necessarily. Error Code 11 is a medium-severity software error and does not mean your camera's hardware is damaged. In the vast majority of cases, a simple reboot and stable Wi-Fi connection is all that is needed to resolve it. Only if the issue persists after a factory reset should you consider a hardware fault and contact Ring Support.