Wyze Camera Error Code 20: How to Fix It
Easy 15-30 minutes Medium Severity
Verified June 2026
- Error Code
- 20
- Brand
- Wyze
- Product Type
- camera
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-30 minutes
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Tools You'll Need
- Microfiber cloth
- Isopropyl alcohol (90%+)
- Paperclip or SIM ejector tool (for reset button)
- Replacement USB power adapter (5V/1A or higher)
- Replacement USB cable
- Wyze app (latest version)
How to Fix Error Code 20
-
Restart the Wyze Camera
-
Clean the IR Lens and Sensor Area
Always unplug the camera before cleaning. Do not spray any liquid directly onto the camera. -
Check and Adjust Night Vision Settings in the App
-
Update the Camera Firmware
Do not unplug the camera during a firmware update. A failed update can brick the device. -
Remove Obstructions Near the Camera
-
Perform a Factory Reset
A factory reset erases all camera settings, saved network credentials, and local configurations. You will need to set the camera up again from scratch. -
Test with a Different Power Source
-
Inspect for Physical Damage to the IR Sensor
Do not attempt to disassemble the camera unless it is out of warranty. Opening the camera will void any remaining warranty coverage.
Parts You May Need
USB power adapter
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USB power cable
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Replacement Wyze camera
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USB power adapter
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USB power cable
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Replacement Wyze camera
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USB power adapter
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USB power cable
Check Price on Amazon
Replacement Wyze camera
Check Price on Amazon
USB power adapter
Check Price on Amazon
USB power cable
Check Price on Amazon
Replacement Wyze camera
Check Price on Amazon
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When to Call a Professional
If Error Code 20 persists after completing all steps — including factory reset, firmware update, and power source swap — the internal IR sensor board or IR LED array has likely suffered hardware failure. At this point, contact Wyze Support directly at support.wyze.com to check if your camera is within its 1-year warranty for a free replacement. If the camera is out of warranty, purchasing a replacement camera is typically more cost-effective than professional repair, as IR sensor components are soldered to the main board and not user-serviceable.Frequently Asked Questions
What does Error Code 20 mean on a Wyze camera?
Error Code 20 on a Wyze camera indicates an IR (infrared) sensor fault. This means the camera is having trouble communicating with or operating its night vision infrared system, which can result in poor low-light performance or night vision that fails to activate.
Can a firmware update fix Wyze Error Code 20?
Yes, in many cases a firmware update resolves Error Code 20. Wyze has released firmware patches that fix software bugs causing false IR sensor fault errors. Always check for available firmware updates in the Wyze app as one of your first troubleshooting steps.
Will a factory reset fix Wyze Error Code 20?
A factory reset will fix Error Code 20 if the cause is a corrupted software setting or firmware state. However, if the IR sensor has physical hardware damage, a reset alone will not resolve the issue. Try a factory reset after other software-based steps have failed.
My Wyze camera still shows Error Code 20 after resetting — is it broken?
If Error Code 20 persists after a factory reset, firmware update, cleaning, and power source check, it is very likely a hardware failure of the IR sensor or IR LED array. Check if your camera is within Wyze's 1-year warranty and contact Wyze Support for a replacement at support.wyze.com.
Does Wyze Error Code 20 affect regular daytime video recording?
Usually, daytime video recording and general camera functions remain unaffected by Error Code 20 since regular video uses the visible light camera sensor, not the IR sensor. However, night vision and low-light performance will be degraded or non-functional until the error is resolved.