Wyze Doorbell Error Code 13: How to Fix It

Easy 5-15 minutes Medium Severity Verified June 2026
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Error Code
Error Code 13
Brand
Wyze
Product Type
doorbell
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
5-15 minutes
Wyze Doorbell Error Code 13 indicates an authentication failure between your doorbell and the Wyze app. This error typically occurs when your login credentials become corrupted or when there's a communication breakdown between the device and Wyze servers.
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Tools You'll Need

How to Fix Error Code Error Code 13

  1. Sign Out of Wyze App

  2. Close and Restart the App

  3. Sign Back Into Your Account

  4. Refresh Device Connection

  5. Test Doorbell Functionality

  6. Power Cycle the Doorbell (If Issue Persists)

    Always turn off power at the circuit breaker before working with doorbell wiring to avoid electrical shock.

  7. Check Network Connection

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When to Call a Professional

Contact Wyze customer support if Error Code 13 persists after trying all steps, if you experience repeated authentication failures, or if the doorbell won't reconnect to your network. Professional help may also be needed if there are underlying electrical issues with your doorbell wiring.

Frequently Asked Questions

Why does Wyze Doorbell Error Code 13 keep appearing?
Error Code 13 typically recurs due to unstable WiFi connection, outdated app version, or corrupted account data. Try updating the Wyze app, improving your WiFi signal strength near the doorbell, or resetting your network settings.
Will signing out of the Wyze app delete my doorbell recordings?
No, signing out of the app won't delete your recordings. Cloud recordings are tied to your account and will be available when you sign back in. Local SD card recordings (if applicable) remain stored on the device.
How long does it take to fix Wyze Doorbell Error Code 13?
Most Error Code 13 issues resolve within 5-15 minutes after signing out and back into the Wyze app. If additional troubleshooting is needed, allow up to 30 minutes for network resets and device power cycling.
Can Error Code 13 affect doorbell chime functionality?
Yes, authentication failures can prevent the doorbell from properly communicating with your chime and the app. Once Error Code 13 is resolved, both app notifications and physical chime should work normally.
Does Wyze Doorbell Error Code 13 mean my device is broken?
No, Error Code 13 is typically a software authentication issue, not a hardware failure. The error is usually resolved through app troubleshooting and doesn't indicate physical damage to your doorbell.

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