Arlo Camera Error Code 5: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
Error Code
5
Brand
Arlo
Product Type
camera
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Arlo Error Code 5 means your Arlo camera has lost connection to its base station. This often happens due to power issues, network problems, or interference. Follow these steps to restore the connection.
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Tools You'll Need

How to Fix Error Code 5

  1. Restart the Base Station

  2. Check the Ethernet Cable

  3. Restart Your Router

  4. Check Internet Connection

  5. Move the Base Station Closer

    Do not place the base station in a confined metal cabinet as it can cause interference.
  6. Sync the Camera Again

  7. Factory Reset the Base Station

    This will erase all settings and require you to re-add your cameras.

Parts You May Need

Ethernet cable (if damaged)
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Arlo base station (if defective)
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Ethernet cable (if damaged)
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Arlo base station (if defective)
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Ethernet cable (if damaged)
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Arlo base station (if defective)
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Ethernet cable (if damaged)
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Arlo base station (if defective)
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When to Call a Professional

If after a factory reset the base station still does not connect, or if the base station LED shows a solid red (hardware fault), contact Arlo Support or consider replacing the base station.

Frequently Asked Questions

What does Arlo Error Code 5 mean?
Arlo Error Code 5 means the base station has lost connection to the internet or to the camera. It usually indicates a network or power issue.
How do I fix Arlo Error Code 5?
Start by restarting your base station and router. Check Ethernet cables and try resyncing the camera. If those fail, factory reset the base station.
Why does my Arlo base station keep disconnecting?
Common causes include loose Ethernet cables, router issues, interference from other devices, or a faulty base station. Try repositioning the base station away from other electronics.
Can a factory reset fix Error Code 5?
Yes, a factory reset can resolve persistent connection issues. However, you will need to set up your cameras again after the reset.
Is Error Code 5 common on Arlo cameras?
Yes, it is a common error that can happen due to temporary network glitches. Most users can fix it by restarting their equipment.