Genshin Impact Error Code 10106: How to Fix It

Easy 15-45 minutes Medium Severity Verified June 2026
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Error Code
10106
Brand
Genshin Impact
Product Type
game
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-45 minutes
Genshin Impact error code 10106 means your account has been temporarily locked due to too many failed login attempts in a short period of time. This is a security measure by miHoYo/HoYoverse to protect player accounts from unauthorized access. The lock is usually temporary, but there are several steps you can take to resolve it quickly and secure your account.
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Tools You'll Need

How to Fix Error Code 10106

  1. Stop Attempting to Log In Immediately

    Continuing to enter login attempts while locked out can extend the lockout window significantly or trigger a longer security hold on your account.

  2. Verify You Are Using the Correct Login Credentials

  3. Reset Your Password via HoYoverse Account Center

    Make sure the password reset email is coming from an official @hoyoverse.com or @mihoyo.com address. Do not click reset links from unofficial sources.

  4. Clear the Game Cache or Reinstall the Game Client

  5. Check for VPN or Proxy Interference

  6. Enable Two-Factor Authentication (2FA) on Your Account

  7. Contact HoYoverse Support If Lockout Persists

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When to Call a Professional

Contact HoYoverse official support if the lockout does not clear after 30+ minutes of waiting, if you no longer have access to the email address on your account, or if you suspect your account has been compromised by a third party. HoYoverse support agents can verify your identity through account ownership questions and manually unlock accounts that are stuck in a security lockout.

Frequently Asked Questions

How long does the error 10106 lockout last in Genshin Impact?
The temporary lockout from error code 10106 typically lasts between 15 and 30 minutes after the last failed login attempt. However, if login attempts continue during the lockout window, the timer may reset and extend. Waiting at least 30 minutes without any attempts is the safest approach before trying again.
Does error code 10106 mean my Genshin Impact account was hacked?
Not necessarily. Error 10106 is triggered any time too many login attempts occur in a short period, whether those attempts were made by you or by someone else trying to access your account. If you were not the one making multiple login attempts, it could indicate unauthorized access attempts. In that case, reset your password immediately and enable two-factor authentication to secure your account.
Can I fix Genshin Impact error 10106 on PS4 or PS5?
On PlayStation, Genshin Impact uses your HoYoverse account linked to your PSN profile. If you see error 10106 on PS4 or PS5, the lockout is on the HoYoverse account side, not PSN. You should still wait out the lockout period and reset your HoYoverse password through account.hoyoverse.com using a phone or PC if needed.
Will I lose my Genshin Impact progress because of error 10106?
No. Error code 10106 is a temporary login lockout and does not affect your in-game data, characters, primogems, or progress in any way. All of your game data is stored server-side on HoYoverse's servers. Once you successfully log back in, everything will be exactly as you left it.
Why does Genshin Impact keep showing error 10106 even after I reset my password?
If error 10106 persists after a password reset, your account may still be within the active lockout window. Wait at least 15 to 30 minutes after resetting before attempting to log in. Also make sure you are not using a VPN, that your game cache is cleared, and that you are entering the new password correctly. If the error continues beyond 30 minutes, submit a support ticket to HoYoverse directly.

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