Genshin Impact Error Code 31-4302: How to Fix It

Easy 15-45 minutes Medium Severity Verified June 2026
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Error Code
31-4302
Brand
Genshin Impact
Product Type
game
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-45 minutes
Genshin Impact error code 31-4302 indicates that game data download has failed, typically due to insufficient storage space, poor network connection, or corrupted download files. This error commonly appears during game updates, initial installation, or when downloading additional content.
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Tools You'll Need

How to Fix Error Code 31-4302

  1. Check Available Storage Space

  2. Restart Your Internet Connection

  3. Clear Genshin Impact Cache

    Clearing cache will require you to re-download some game assets but won't affect your save data

  4. Use Game's Built-in Repair Tool

  5. Download During Off-Peak Hours

  6. Change DNS Settings

  7. Disable Antivirus/Firewall Temporarily

    Remember to re-enable your antivirus protection after completing the download

  8. Use VPN or Alternative Download Method

Parts You May Need

External Storage Device
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High-Speed Internet Connection
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External Storage Device
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High-Speed Internet Connection
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External Storage Device
Check Price on Amazon
High-Speed Internet Connection
Check Price on Amazon
External Storage Device
Check Price on Amazon
High-Speed Internet Connection
Check Price on Amazon
External Storage Device
Check Price on Amazon
High-Speed Internet Connection
Check Price on Amazon
External Storage Device
Check Price on Amazon
High-Speed Internet Connection
Check Price on Amazon
External Storage Device
Check Price on Amazon
High-Speed Internet Connection
Check Price on Amazon
External Storage Device
Check Price on Amazon
High-Speed Internet Connection
Check Price on Amazon
External Storage Device
Check Price on Amazon
High-Speed Internet Connection
Check Price on Amazon
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When to Call a Professional

Contact miHoYo customer support if the error persists after trying all troubleshooting steps, especially if you're experiencing consistent download failures across multiple sessions. Professional help may be needed for account-specific issues or persistent server connectivity problems that affect only your connection.

Frequently Asked Questions

What causes Genshin Impact error code 31-4302?
Error 31-4302 is primarily caused by insufficient storage space, unstable internet connection, corrupted download files, or server congestion during peak hours.
How much storage space does Genshin Impact need?
Genshin Impact requires approximately 30-40 GB of free space for installation and updates. Mobile versions need about 15-20 GB, but it's recommended to have extra space for temporary files.
Will I lose my progress if I reinstall Genshin Impact?
No, your game progress is saved to your account (miHoYo, Google, Apple, etc.) and will be restored when you log back in after reinstalling.
Why does the download keep failing at the same percentage?
Consistent failure at the same percentage usually indicates corrupted files or insufficient storage. Try using the built-in repair tool or ensure you have adequate free space.
Can I download Genshin Impact updates manually?
Yes, you can download update files manually from the official website and apply them to your game installation, which can bypass some download issues.

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