Genshin Impact Error Code 31-4001: How to Fix It
Easy 15-45 minutes Medium Severity
Verified June 2026
- Error Code
- 31-4001
- Brand
- Genshin Impact
- Product Type
- game
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-45 minutes
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Tools You'll Need
- Stable internet connection
- Web browser for speed testing
- File manager for clearing cache
How to Fix Error Code 31-4001
-
Check Internet Connection
-
Clear Game Cache and Temporary Files
-
Free Up Storage Space
-
Restart Network Equipment
-
Disable VPN and Security Software
Remember to re-enable your security software after testing the download -
Use Alternative Download Method
-
Change DNS Settings
-
Reinstall Game Launcher
Back up your game save data before uninstalling if not already synced to your account
Parts You May Need
Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
Check Price on Amazon
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When to Call a Professional
Contact miHoYo customer support if the error persists after trying all steps, especially if you consistently cannot download any game content. Professional help may be needed if the issue is related to regional server problems or account-specific download restrictions.Frequently Asked Questions
What causes Genshin Impact error code 31-4001?
Error code 31-4001 is caused by failed resource downloads, typically due to unstable internet connections, insufficient storage space, corrupted download cache, or network security software blocking the download process.
Can I fix error 31-4001 without reinstalling Genshin Impact?
Yes, most cases can be fixed by clearing the download cache, checking internet connectivity, freeing up storage space, and adjusting network settings. Reinstalling is only needed as a last resort.
How much storage space does Genshin Impact need?
Genshin Impact requires at least 30GB of free storage space on your device. The game continues to grow with updates, so having 40-50GB available is recommended for smooth downloads and future content.
Why does error 31-4001 happen during game updates?
Updates require downloading large resource files. Error 31-4001 occurs during updates when the download is interrupted by network issues, insufficient space, or corrupted temporary files from previous failed download attempts.
Will changing my DNS fix Genshin Impact download errors?
Changing to public DNS servers like Google DNS or Cloudflare can resolve download issues if your ISP's DNS is slow or blocking certain connections. This often improves download stability and speeds.