Ring Camera Error Code 4: How to Fix It (Chime Not Pairing)

Easy 15-30 minutes Medium Severity Verified June 2026
Summarize with ChatGPTSummarize with ClaudeSummarize with Perplexity Add as Preferred Source on Google
Error Code
4
Brand
Ring
Product Type
camera
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Ring Camera Error Code 4 indicates that your Ring doorbell is unable to successfully pair or communicate with your Ring Chime or Chime Pro. This usually happens due to Wi-Fi signal issues, outdated firmware, incorrect app settings, or the chime being too far from the doorbell or router. The good news is that this is almost always fixable at home without any special tools or technical expertise.
Ad

Tools You'll Need

How to Fix Error Code 4

  1. Restart the Ring App and Your Phone

  2. Power Cycle Your Ring Chime

    Make sure your hands are dry before handling the chime near the electrical outlet.

  3. Reboot Your Wi-Fi Router and Modem

  4. Check Wi-Fi Signal Strength at the Chime Location

  5. Confirm Your Network Is 2.4 GHz Compatible

  6. Remove and Re-Add the Chime in the Ring App

  7. Perform a Factory Reset on the Ring Chime

    A factory reset will erase all settings on the Ring Chime. You will need to go through the full setup process again.

  8. Update Ring App and Check for Firmware Updates

Parts You May Need

Ring Chime Pro
Check Price on Amazon
Wi-Fi range extender or mesh network node
Check Price on Amazon
Ring Chime Pro
Check Price on Amazon
Wi-Fi range extender or mesh network node
Check Price on Amazon
Ring Chime Pro
Check Price on Amazon
Wi-Fi range extender or mesh network node
Check Price on Amazon
Ring Chime Pro
Check Price on Amazon
Wi-Fi range extender or mesh network node
Check Price on Amazon
Ad

When to Call a Professional

If you have completed all steps above — including a factory reset and re-adding the chime — and Error Code 4 still appears, your Ring Chime or Ring Doorbell unit may have a hardware defect. Contact Ring Customer Support at ring.com/support or call 1-800-656-1918. If your device is within its one-year warranty period, Ring will typically replace the defective unit at no cost. Do not attempt to open or disassemble the Ring Chime or Doorbell yourself, as this will void your warranty.

Frequently Asked Questions

What does Ring Error Code 4 mean?
Ring Error Code 4 means your Ring Chime or Chime Pro is failing to pair or communicate with your Ring Doorbell. This is most commonly caused by a weak Wi-Fi signal, network compatibility issues, outdated firmware, or corrupted pairing data in the Ring app.
Why won't my Ring Chime connect to my doorbell?
Your Ring Chime may not be connecting because it is too far from your Wi-Fi router, your network is running on 5 GHz only (Ring Chimes need 2.4 GHz), your app or firmware is out of date, or there is a temporary software glitch. Try power cycling both devices, rebooting your router, and re-adding the chime in the Ring app.
How do I reset my Ring Chime to fix pairing issues?
To factory reset your Ring Chime, press and hold the small reset button on the side of the chime using a pin or paperclip for 15 seconds. The LED will flash rapidly and then turn off. Once it starts blinking white, the chime is reset and ready to be set up again in the Ring app.
Does Ring Chime need 2.4 GHz Wi-Fi?
Yes, Ring Chimes require a 2.4 GHz Wi-Fi network. They are not compatible with 5 GHz-only networks. If your router broadcasts both frequencies under the same name, try splitting them into two separate networks and connecting your Ring devices specifically to the 2.4 GHz band.
Can I use a Ring Chime Pro to fix a weak Wi-Fi signal causing Error Code 4?
Yes. The Ring Chime Pro includes a built-in Wi-Fi extender specifically designed to boost the signal between your router and Ring Doorbell. If weak Wi-Fi is causing Error Code 4, upgrading to a Chime Pro is an effective long-term solution, especially if your doorbell is far from your router.

Related Error Codes